Her Campus Media is the #1 media portfolio for college students and Gen Z. Our brands -- Her Campus, Spoon University, College Fashionista, InfluenceHer Collective, and Generation Hired -- reach an audience of over 130 million social followers and 19 million monthly unique users, and count more than 50,000 influencers and student ambassadors at 1,800 colleges in our global network. Whether through content, resources, events, or other experiences, our mission is to support, celebrate, inspire, amplify, and equip Gen Z to realize their dreams as individuals and for society. We also power full-service, integrated marketing programs for the world’s top brands, who partner with us to create authentic, meaningful connections with our audience.

Her Campus Media is made up of passionate, entrepreneurial, ambitious doers who are fired up about cultivating the next generation of leaders and changemakers. We are a small but mighty team of individuals, most of whom identify as women, committed to continuing to build a dynamic and inclusive organization where we want to work. Visit our Careers page to learn more about our culture and what makes us tick at hercampusmedia.com/careers!

As our IT Support Technician, you will directly support our company goals by making sure every single team member can achieve maximum efficiency and performance in their roles through their use of company software, hardware, and other tooling. You will be responsible for the end-to-end installation, maintenance, support, and ongoing upgrades of all company devices, productivity and collaboration software, networking systems, and all other tools and hardware that make the magic happen. We are looking for someone with a wide range of experience with various technologies and who has a passion for bringing more leadership into what a typical help desk role would offer. Our fast-paced work environment and constant emphasis on innovation requires a team member who can not only provide hands-on IT support, but take company success to the next level by proactively identifying opportunities and insights that can be actioned and turned into productivity gains in a myriad of applications. This is a one-of-a-kind, fun and rewarding opportunity for someone who lives and breathes technology, systems administration, productivity, and especially the team collaboration aspect of the role.

Responsibilities and Duties:

• Triage and directly provide a high caliber of end user support to company employees facing hardware, software, email delivery, account access issues, and more

• Perform end-to-end IT functions related to employee onboarding and offboarding

• Install, configure, and manage inventory of computer hardware, operating systems, and applications in the Apple/Macbook ecosystem

• Manage Google Workspace accounts, access, and application suite, including Gmail, Drive/Docs, Calendar, Groups, and more

• Support all company productivity tools including Dropbox, Microsoft Office suite, Slack, and more

• Help advise on and support productive, effective home office and co-working setups for remote employees

• Troubleshoot system and network issues, including wireless access points and other devices at the Boston office

• Support of Audio/Visual devices such as monitors, TV’s/presentation devices, and conference phones

• Analyze, test, and evaluate new products and services to enhance employee productivity and satisfaction

• Help ensure security best practices are being followed within the company by monitoring, reporting and triaging all services to adhere to NIST CyberSecurity Framework standards

We believe the following will set you up for success in this role. If you don't have all of these qualifications, please still consider applying and tell us more about what makes you a great candidate for this role! We value unique perspectives, approaches and backgrounds.

• 1-2+ years of IT helpdesk/support experience

• Knowledge of the Apple ecosystem including supporting both the hardware and operating systems

• Understanding of mobile device management especially for a primarily remote staff

• Experience providing high-quality support to remote/work from home staff

• Familiarity with Google Workplace collaboration suite (past experience with O365 is acceptable as well) 

• Experience supporting various SaaS based solutions (Dropbox, Slack, LastPass, iCloud, Mailchimp, etc)

• Experience with managing IT inventory (i.e. both hardware and software licenses) for a company

• Familiarity or desire to learn how to deploy SSO solutions

• Ability to multi-task effectively with multiple stakeholders and clearly communicate the status of various projects to everyone involved

• A desire to write high quality documentation that can enable HCM staff to self-service

• A commitment & ability to quickly learn new technologies

Nice to haves

• Knowledge of cloud server administration (AWS, Google Cloud, etc)

• Linux server support experience

Benefits & Perks

• Eligibility for performance bonuses

• Choice among six health insurance plans

• Dental and vision insurance

• 401k retirement savings plan with company matching

• Unlimited PTO and flexibility to work remotely

• Extremely generous company holiday policy, with 16+ paid holidays annually including 2 floating holidays

• Highly parent-friendly culture, including 12 full weeks of parental leave plus additional 4 weeks of part-time parental leave, all fully paid

• Summer Fridays

• FSA and HSA offered

• Life insurance

• Optional short-term and long-term disability insurance

• Free One Medical membership offering same-day primary care over video or in person

• Free Health Advocate services to help navigate the healthcare system

• Dog-friendly office (if in Boston)

Interview Process & Expectations

To apply, click the “I’m interested” button to upload your resume and submit a cover letter.

Our timeline is to make a hire as soon as possible this fall. You can expect 2 rounds of interviews, including an initial phone screen and subsequent interview with members of our Product & Engineering/IT team. You will be asked to demonstrate a working knowledge of the ins and outs of some of our core technologies such as Google Workspace, MacOS, and more.

Please refer to our Interview Prep Guide (hercampusmedia.com/careers/interview-prep) for a general overview of our hiring and interview process and what we look for in applications.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. All your information will be kept confidential according to EEO guidelines.