At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

General Summary:

The IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration, and incident resolution in the Endpoint Devices (including, but not limited to PC, Laptops, tablets, Phones, Printers, et.) device environments based on team assignment.

Education:

• High School diploma or G.E.D. equivalent, required. Associates Degree in Computer Science or related technical field, or technical school completion certificate, desired.
• One (1) year minimum of technical or customer facing service experience, required. Good oral and written communication skills, required.
• One (1) year End user device experience, desired.
• One (1) year working in a HealthCare related field, desired.
• Knowledge of Windows Operating systems, Microsoft Office, MacOS, IOS and common application support, desired.

Certifications:

• Technical Certifications (A+ Certified, HP Certified, Microsoft), desired. ITIL Certified, desired.