Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Financial Navigator - Henry Ford Health

Job Title

Financial Navigator

About the Department

Community Care Services at Henry Ford Health is dedicated to expanding access to care through community-based programs. Our team connects individuals with essential health resources, support services, care coordination, home health care, and hospice services. We are committed to making a meaningful impact across diverse populations, ensuring that every patient receives the care they need, where they need it.

Role Overview

As a Financial Navigator, you will play a critical role in assisting uninsured, under-insured, and insured patients/guarantors with their financial obligations for prior and current care. You will work independently to ensure accurate financial information is obtained, resolve financial obligations, and connect patients with available resources. Your work will directly support patients, families, and healthcare providers in navigating complex financial situations.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Assist patients and families in understanding and resolving their financial obligations for healthcare services.
• Coordinate with insurance carriers to determine healthcare coverage and options.
• Advise patients on available financial assistance programs and assist with application completion.
• Collaborate with physicians and healthcare providers to determine long-term care needs.
• Coordinate activities with clinics and hospital departments to ensure seamless patient care.
• Maintain patient privacy and confidentiality in all interactions.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now to become a Financial Navigator at Henry Ford Health!

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Two (2) years of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• Ability to read, write, spell, and perform mathematical calculations accurately.

Preferred Qualifications

• Associate Degree with coursework in mathematics, accounting, and computer science.
• Additional coursework in accounting, computers, financial counseling, and medical terminology.