Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Title

Lead-Administrative Support

About the Department

Join a dedicated team within Henry Ford Medical Group, a physician network committed to delivering compassionate, patient-centered care across Michigan. As part of an integrated health system, our department combines the personal touch of neighborhood practices with the strength of a larger healthcare network. We pride ourselves on fostering a supportive environment where every team member plays a vital role in ensuring the smooth operation of our offices and the delivery of exceptional care to our patients.

Role Overview

As the Lead-Administrative Support, your role is critical in maintaining efficiency, supporting staff, and contributing to the overall success of our healthcare operations. 

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

Primary Responsibilities:

• Greet and check patients in and out while providing professional and courteous customer service.
• Schedule, reschedule, and confirm patient appointments according to physician and clinic scheduling guidelines.
• Collect patient co-pays and other applicable payments while following established financial policies and procedures.
• Answer incoming telephone calls, assist patients with questions, take accurate messages, and forward messages to the appropriate back-office staff.
• Maintain physician schedules and monitor schedule utilization to support optimal patient access and physician productivity.
• Contact patients who are due for annual examinations and other follow-up appointments to assist with timely scheduling.
• Work assigned work queues daily and schedule referrals received for physicians in a timely manner.
• Monitor and appropriately process faxed information received throughout the day, ensuring documents are routed to the appropriate staff or provider for review and follow-up.
• Maintain accurate patient demographic and appointment information within the electronic medical record.
• Assist with prior authorization-related administrative tasks and route authorization needs to the appropriate staff as necessary.
• Ensure all front desk tasks and incoming requests are addressed throughout the day to prevent delays in patient care and clinic workflow.
• Assist with maintaining an organized and efficient front desk environment.
• Collaborate with medical assistants, providers, and other clinic staff to ensure smooth patient flow and timely communication.
• Provide coverage and assistance with additional administrative duties as needed to support daily clinic operations.
• Follow all organizational policies, procedures, privacy requirements, and customer service standards.

What You Will Need

Required Qualifications

• Experience in administrative or clerical roles.
• Strong organizational and communication skills.

Preferred Qualifications

• Previous experience in healthcare administration.
• Familiarity with office management software and tools.

What We Offer

At Henry Ford Health, we foster an environment that encourages career growth, collaboration, and mission-driven work. You¿ll have access to learning opportunities that empower you to excel in your role and make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare, one patient at a time.