Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Patient Access Liaison - Henry Ford Health

Job Title

Patient Access Liaison

Schedule: Full time, 9am-5pm 

Compensation: 20.48/hr - 28.61/hr

About the Department

Make a difference through specialized behavioral health services that support individuals and families across every stage of care. Our behavioral health teams provide compassionate, recovery-focused treatment in collaborative environments designed to promote wellness, resilience, and long-term success.

Role Overview

As a Patient Access Liaison, you will be the primary owner of the product line master schedule template, managing all schedule changes and collaborating with other scheduling areas to meet patient needs. Your role is crucial in ensuring standardized and consistent scheduling practices across all sites of practice within a given clinical specialty, facilitating seamless patient access and scheduling.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Own and manage the product line master schedule template, ensuring accuracy and responsiveness to patient scheduling needs.
• Collaborate with Contact Center and RPO scheduling areas to align on scheduling practices and protocols.
• Act as a centralized resource for the specialty, standardizing scheduling procedures across all sites of practice.
• Maintain and update departmental provider templates to ensure consistent master schedules for all clinic resources.
• Proactively understand, manage, and report on outpatient availability of scheduled clinic resource time.
• Facilitate patient access and scheduling for referring physicians, patients, and others.

What You Will Need

Required Qualifications

• High School or G.E.D. equivalent.
• A minimum of three (3) years of experience in a business office/healthcare environment, including scheduling appointments and schedule maintenance.
• Familiarity with computer applications in a PC and patient scheduling environment.
• Strong Microsoft Office skills.

Preferred Qualifications

• Associates degree/two years or more of college.
• Analytical ability, particularly in preparing physicians' schedules.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work that makes a real difference. We provide opportunities for continuous learning and development in a supportive environment.

Join Our Team

Ready to make an impact? Apply now to join Henry Ford Health as a Patient Access Liaison!