Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As a Clinic Service Representative, you¿ll play a vital role in ensuring smooth patient registration and administrative processes within our dynamic clinic environment.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic staff, medical professionals, and patients by managing registration activities, insurance verification, and financial discussions. Your role is essential in maintaining efficient clinic operations and upholding our commitment to service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Manage patient reception, face-to-face check-in, and check-out processes.
• Perform preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center when needed.
• Work collaboratively within a fast-paced environment, handling multiple tasks and interruptions efficiently.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication with patients, visitors, and staff.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive and inclusive environment.

Join Our Team

Ready to make a difference? Apply now and be part of our commitment to exceptional care!