Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join our dedicated team at Henry Ford Health, where we are committed to providing exceptional patient care in a fast-paced clinic environment. Our Clinic Services department plays a vital role in ensuring smooth patient registration, check-in, and check-out processes, contributing to the overall efficiency and patient satisfaction within our healthcare system. We pride ourselves on our collaborative culture and our mission to deliver the highest standards of service to all our patients and their families.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from arrival to discharge. You will support both patients and clinic staff by managing registration activities, insurance verification, and financial discussions, playing a crucial role in the daily operations of our clinic.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and manage face-to-face check-in and check-out processes.
• Handle preregistration, insurance verification, and cash collections.
• Reconcile patient charts and assist with patient discharge procedures.
• Discuss general financial responsibilities with patients and connect them to the Customer Service Center when needed.
• Work collaboratively with clinic staff to meet patient needs in a timely manner.
• Contribute to a positive and efficient clinic environment through strong organizational and multitasking skills.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Demonstrated ability to work with detailed information.
• li>Strong interpersonal skills for effective communication with patients, visitors, and medical staff.
• Ability to work in a fast-paced environment with frequent interruptions.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, we foster an environment of growth, collaboration, and mission-driven work. You¿ll have opportunities to develop your career, contribute to meaningful projects, and learn from a diverse team of professionals dedicated to making a difference in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare at Henry Ford Health.