At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

The CBO Insurance Sr. Specialist is responsible for effectively and efficiently resolving complex accounts, acting as a subject matter resource for his/her functional area, coaching team members on account resolution workflows, and assisting the supervisor with team management. The Sr. Specialist confirms the accuracy and completeness of patient financial, insurance and demographic information to ensure compliant claims are sent to payers. The Sr. Specialist works independently to resolve complex diagnostic accounts. The Sr. Specialist helps drive change by identifying areas where performance improvement is needed (for example, day-to-day workflow, education, process improvements, patient satisfaction). The Sr. Specialist performs quality validations of information as well as continuous education and opportunity feedback to a multi-disciplinary team with the objective of managing the cost of care and providing timely and accurate information to payers.

REQUIRED:

• High school diploma or equivalent
• 5+ years of experience in revenue cycle/CBO
• Prior healthcare revenue cycle position experience
• Extensive revenue cycle process improvement experience

PREFERRED:

• Billing/coding certificate
• College coursework in accounting, business, or healthcare administration
• Intermediate proficiency with Microsoft Office suite