Health Alliance Plan by Henry Ford Health is a Michigan-based, nonprofit health plan that provides health coverage to individuals, companies and organizations. A subsidiary of Henry Ford Health System, we partner with doctors, employers and community groups to enhance the overall health and well-being of the lives we touch. With more than 1,100 dedicated and passionate employees, our goal is to make health care easy for our members.

General Summary:

Provide a wide variety of sales, service and administrative support for the producer and consumer industry and management staff of the Medicare & Individual Sales Department.

Principal Duties and Responsibilities:

• Act as a sales/service coordinator for the Medicare & Individual Sales Department.
• Process enrollments for both Medicare & Individual Sales.
• Assist external agents with certification inquiries, enrollment platform access as well as material ordering platform.
• Assist with and manage special projects, spreadsheets, and presentations for the Medicare & Individual Sales department.
• Provide customer service for the producer community by responding to their inquiries and requests (manage phone queue and email box for external agents).
• Perform administrative functions including, but not limited to, preparing PowerPoint presentations, conducting Excel audits, data entry, prepare and update desk level procedures; and other administrative tasks as needed.
• Collect data to prepare monthly production report regarding various metrics on the Medicare & Individual Sales department.
• Verify and calculate departmental incentives for the Medicare & Individual internal staff.
• Consolidate and distribute various delinquency, age-in/age-off reports for outreach to be performed.
• Work closely with management staff to provide training, develop and implement new policies and procedures within the organization and producer community.
• Collaborate with other departments including, but not limited to Enrollment & Billing, Provider Relations and Customer Service, to assure membership growth and retention as well as the resolution and tracking of enrollment and customer service issues.

Education/Certifications Required:

• High School Diploma or GED equivalent required
• Associate’s degree preferred
• Life and Accident & Health License preferred

Experience Required:

• Minimum of five (5) years’ experience with a health insurance pre-sales carrier
• Minimum of three (3) years’ experience in employee and producer incentive programs

Skills and Abilities:

• Excellent oral and written communication skills
• Problem solving and analytical abilities
• Decision making capabilities
• Ability to collect and organize material for reports
• Ability to be discreet with confidential material
• Pleasant telephone skills and a non-abrasive but confident attitude in dealing with management and professional staff, support staff and producer industry
• Work with minimal supervision
• Considerable knowledge of new business sales, service and implementation procedures
• Working knowledge of MS Office, IKA, Pega, Facets, MARX, CHAMPS,