Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day.

Join Our Team

Ready to make a difference? Apply now and be part of our mission to deliver exceptional care.

General Summary:

Demonstrates and applies a broad knowledge of Data Center Operations through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures. Demonstrates knowledge of organization's business practices and challenges. Other duties as assigned, including those related to specific area of specialization (process, function, documentation, etc.) referenced in the job responsibilities document.

Key Tasks and Responsibilities:

• Completes analysis of existing methods to promote effective operations through review, standardization, improvement, simplification, discontinuance, or other methods. Completes recommendations for business processes that ensure alignment with strategic direction; integrates business processes between multiple organizations.
• Develops business solutions related to the Data Center and IT Center buildings and staff. Completes the coordination of business process changes, assists in creating and implementing system solutions.
• Performs full range of standard work for the professional field. Reviews completed tasks to ensure compliance of SLA and OLA. Generates reports on activities and follows up with management to ensure corrective actions are taken.
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations. Creates/maintains documentation on tasks and processes. Refers unusual problems to others.
• Demonstrates and applies a broad knowledge of Data Center Operations through successful completion of moderately complex assignments. Successfully applies complex knowledge of fundamental concepts, practices, and procedures. Demonstrates knowledge of organization's business practices and challenges. Understands and has experience with Service Level Agreements and Operating Level Agreements.
• Maintains highest standards of honesty and integrity. Maintains confidentiality of employee, customer and corporate information.

Education & Experience Required:

• High School Diploma required, Bachelor Degree preferred in related discipline.
• Typically 5-8 years of successful experience in related field.
• ITIL and or other industry certification preferred.
• Service Now preferred. TITLE: Data Center Operation Analyst
• LRS and Print Services preferred.
• MS Office products preferred.
• PMP preferred.
• Experience in a Health Care environment and familiarity with HIPAA and EPIC preferred.