Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Customer Service Representative - Henry Ford Health

Job Title

Asst-Office Operations

About the Department

Be part of a physician network dedicated to delivering compassionate, patient-centered care across communities throughout Michigan. Ascension Medical Group combines trusted neighborhood practices with the strength of an integrated health system, offering meaningful work close to where patients live and work. Join our team and contribute to a culture of excellence in healthcare, where every interaction makes a difference in the lives of our patients and their families.

Role Overview

As a Customer Service Representative, you will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. Your role is vital in supporting the administrative and clerical needs of our medical setting, directly impacting patient satisfaction and operational efficiency. You will work closely with patients, healthcare providers, and insurance companies to facilitate seamless healthcare delivery.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Preferred Qualifications

• None specified.

What We Offer

Join a team where your contributions directly impact patient care and community health. Enjoy opportunities for career growth, collaboration with dedicated professionals, and engagement in mission-driven work. We foster a learning environment that encourages personal and professional development, empowering you to excel in your role and advance your career.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare, one patient at a time.