At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Independently manages complex call escalations received from team members and ensures maximum efficiency in a high-volume billing Call Center. Assists with training and mentoring new and existing staff and provides support to level I team members.

REQUIRED:

• High school diploma or G.E.D. equivalent
• Four (4) years of Call Center experience
• At least one (1) year of experience as a Patient Services Specialist I
• One (1) year of billing and coding experience
• Six (6) months of remote work experience
• Internet connection with minimum 25 Mbps speed (wired connection required)
• Proficiency with Microsoft Suite and basic technical troubleshooting
• Ability to guide patients through online payment methods
• Strong communication skills with patients, colleagues, providers, and management
• Ability to remain calm and de-escalate difficult callers

PREFERRED:

• Associate's degree in Business Administration, Accounting, Billing, Coding, or related field
• Healthcare or medical office customer service experience
• Knowledge of insurance billing processes including primary/secondary coverage, co-insurance, deductibles, and co-pays
• Experience training and mentoring team members