Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

**What You Will Do**

• Keep a close eye on patient biometrics and health assessment surveys—you'll be the eyes and ears supporting remote patient care and making sure nothing slips through the cracks.
• Navigate the EHR system like a pro, entering and retrieving patient information with precision and accuracy to keep everything running smoothly.
• Own the workflow processes and keep things moving efficiently—your attention to detail ensures we maintain the high standards of care our patients deserve.
• Team up with nurses, physicians, and other healthcare professionals to deliver timely, effective patient support and celebrate the wins together.
• Be the guardian of data integrity and patient privacy, ensuring everything stays secure and compliant with healthcare regulations like HIPAA—because trust is everything.

Required Qualifications

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160-hour minimum), OR Graduate from a Medical Assistant program without externship but with one-year clinical experience within the past five years, OR Current Professionally Recognized Medical Assistant Certification with five years of clinical experience, OR Licensed Paramedic/EMT with one-year clinical experience within the past five years, OR Military trained medical personnel with one-year clinical experience within the past five years.
• Knowledge of healthcare regulations, including HIPAA and data privacy requirements.
• Computer proficiency, accurate typing skills, and working knowledge of Microsoft Office (Outlook preferred).
• Proficiency in using healthcare information systems and EHR software.
• Strong organization, analytical, and problem-solving skills with excellent communication and interpersonal abilities.
• Ability to adapt to changing priorities and work independently or collaboratively in a remote team environment.
• Current driver's license, satisfactory driving record, and reliable transportation.

Preferred Qualifications

• EPIC (Electronic Medical Record) experience.