At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

As a Medical Office Assistant, you'll be the backbone of our clinical team, working collaboratively under the guidance of leadership to ensure smooth operations and exceptional patient experiences. You'll support our clinical workflow by managing administrative tasks, coordinating patient interactions, and maintaining our clinic environment—making a direct impact on patient care quality and team efficiency.

KEY RESPONSIBILITIES:

• Manage administrative operations including faxing, filing, sorting, printing, and correspondence to keep our clinic running smoothly
• Serve as the first point of contact for patient calls, professionally routing inquiries and documenting information in Epic to support clinical decision-making
• Coordinate patient scheduling and conduct appointment reminders and outreach for preventive care, helping patients stay engaged in their health
• Provide essential support as a runner and courier, ensuring seamless communication and material flow throughout the clinic
• Welcome and guide patients through their clinic experience, creating a positive first impression
• Maintain examination and treatment rooms to clinical standards, including efficient room turnover between patients
• Manage inventory and equipment stocking to ensure clinical readiness and operational continuity
• Support additional departmental initiatives and special projects as needed

QUALITY ASSURANCE & COMPLIANCE:

• Actively participate in departmental quality improvement initiatives to enhance patient care and operational excellence
• Uphold Henry Ford Health System safety standards and regulatory compliance requirements
• Contribute to our safety culture through hand-hygiene audits and adherence to best practices

EDUCATION/EXPERIENCE REQUIRED: 

• High school diploma and/or G.E.D. equivalent. 
• Basic computer knowledge and keyboarding skills. 
• Basic medical terminology knowledge preferred. 

CERTIFICATIONS/LICENSURES REQUIRED:

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.  Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties.  Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.