At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Department: Labor and Delivery/Inpatient

Schedule: Full Time (40 Hours/Week)

Location: West Bloomfield

Shift: Midnights

**RESPONSIBILITIES:**

Ready to be the star of our front desk? Here's what you'll be doing:

• **Welcome with a Smile:** Be the friendly face and voice that greets our patients and callers—you're the first impression, and you'll make it count! Handle patient reception, face-to-face check-ins, and preregistration with genuine warmth and enthusiasm.
• **Insurance Detective:** Become our go-to expert for confirming insurance eligibility and verification. You'll navigate insurance systems like a pro and keep everything accurate and up-to-date.
• **Registration Rockstar:** Master new patient registration, update patient and insurance information, and respond to inquiries from callers and customers with confidence and care.
• **Customer Champion:** Advocate for our patients and callers, making sure their needs are heard and met. You'll build loyalty by anticipating what people need before they even ask.
• **Cash Collection Guru:** Handle cash collections smoothly and professionally, keeping everything organized and accounted for.
• **Multi-Tasking Maven:** Thrive in our fast-paced environment where you'll juggle multiple tasks and frequent interruptions without breaking a sweat. You'll follow standard operating procedures and protocols while keeping things running smoothly.
• **Team Player & Mentor:** Be willing to share your knowledge and help train others, spreading your registration expertise throughout the team.

All of this happens under general supervision, with you delivering efficient, effective customer relationship management over the phone, in person, and in writing with patients, visitors, and clinical and non-clinical staff.

EDUCATION/EXPERIENCE REQUIRED: 

• High school diploma or G.E.D. equivalent required. 
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. 
• EPIC training/experience preferred. Insurance payor systems experience preferred. 
• ICD-10 medical terminology experience preferred. 
• Strong computer skills and working knowledge of Microsoft Office products. 
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. 
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.