At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

Reporting to the Medical Education Manager, the Graduate Medical Education (GME) Program Coordinator I plays a vital role in shaping the future of medical professionals. You'll facilitate transformative educational initiatives by providing strategic direction and day-to-day leadership of our clinical medical education programs. This position offers the unique opportunity to drive meaningful improvements in processes, collaborate across departments, and make a lasting impact on resident education and professional development.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Strategic Program Leadership & Project Management

• Partner with leadership to define and execute department initiatives that advance educational excellence and program goals.
• Design and manage comprehensive project plans and timelines, ensuring successful delivery of complex initiatives.
• Lead cross-functional teams across the organization, fostering collaboration and driving results.
• Develop innovative solutions to enhance processes and procedures, continuously improving program operations.
• Manage program budgets strategically, monitoring expenditures and ensuring optimal resource allocation.

Recruitment & Resident Onboarding

• Lead all recruitment activities from planning through selection, creating compelling recruitment materials and managing the candidate evaluation process.
• Develop and execute strategic recruitment plans, timelines, and policies that attract top talent to our programs.
• Coordinate comprehensive orientation programs for incoming residents, ensuring a smooth transition and strong program integration.
• Manage residency applications and candidate logistics using specialized software, compiling reports and supporting faculty interview processes.

Compliance, Accreditation & Quality Assurance

• Champion ACGME compliance by maintaining current, organized documentation and fostering awareness of accreditation requirements across all program levels.
• Collect, review, and ensure timely reporting of program data to accreditation bodies, supporting self-study development and site visit preparation.
• Oversee resident compliance with curriculum requirements and institutional learning modules through strategic scheduling.
• Manage the Clinical Competency Committee and Program Evaluation Committee, tracking procedures, competencies, and milestone reporting.
• Develop and implement procedures in response to new or revised policies from accreditation agencies and organizational leadership.

Scheduling, Records & Documentation Management

• Create and maintain comprehensive rotation schedules that balance curriculum requirements, call schedules, conferences, and resident well-being.
• Oversee accurate scheduling in residency management systems to ensure Medicare compliance and reporting accuracy.
• Maintain organized, confidential employment and educational records in compliance with ACGME requirements and organizational policy.
• Manage all evaluations, certifications, and exam results using designated software; compile and disseminate results to appropriate stakeholders.
• Ensure annual program manual and policy revisions, communicating updates to Program Directors, residents, and faculty.

Stakeholder Relations & Communication

• Serve as the key liaison between the program and internal/external stakeholders, including medical schools, hospital administration, and alumni.
• Maintain effective communication with residents, fellows, and medical students through formal correspondence, group communications, and individual guidance.
• Represent the Program Director professionally, making informed decisions within prescribed authority and keeping leadership informed of program developments.
• Develop and maintain strong professional relationships across operational departments, fostering collaboration and continuous improvement.
• Mentor new program coordinators and provide professional development support to peers.

Administrative Excellence & Operations

• Manage complex administrative workflows, databases, and filing systems that support program operations and compliance.
• Prepare reports, correspondence, agendas, and meeting minutes; coordinate program and committee meetings with attention to detail.
• Coordinate program events and celebrations that build community and recognize achievements.
• Manage contractual agreements and letters of agreement, monitoring expiration dates and curriculum changes.
• Maintain and update program information across multiple platforms including ERAS, NRMP, ACGME ADS, and organizational systems.
• Support due process activities including training extensions, probation, and termination as needed.

Professional Development & Continuous Improvement

• Actively participate in professional development to maintain current knowledge of evolving GME requirements and best practices.
• Seek and respond constructively to feedback from GME leadership, departments, administration, and customers.
• Promote service excellence principles and demonstrate leadership behaviors that advance organizational goals.
• Assist in planning and obtaining approval for continuing medical education programs, monitoring attendance and budgets.

EDUCATION/EXPERIENCE REQUIRED: 

• Bachelor’s degree in a related field, or the equivalent combination of education and/or experience. 
• Experience in an educational or medical office/administrative/project management environment preferred.  
• Previous Medical Education experience strongly preferred. 
• Strong data collection and entry ability with attention to detail; requires high level of accuracy. 
• Demonstrates knowledge and skills in Microsoft Office applications (i.e., Access, Excel, PowerPoint, and Word) and data management    applications. 
• Ability to create, prioritize, and execute multiple tasks and meet established timelines.  
• Must have good interpersonal skills, customer service attributes and ability to communicate effectively with internal and external customers.  
• Must demonstrate and use customer friendly demeanor/etiquette and culturally appropriate. 
• Possess strong verbal communication skills in person and via telephone.  
• Able to apply problem solving and critical thinking skills. 
• Must possess strong organizational skills. 

CERTIFICATIONS/LICENSURES REQUIRED:  

• TAGME certification preferred. 
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health’s Customer Service Policy  
• Must practice the customer skills as provided through on-going training and in-services. 

PHYSICAL DEMANDS/WORKING CONDITIONS: 
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.