At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY: Under general supervision follow standard operating procedures for all patient price estimating activities from general public inquiries and internal resources within Henry Ford Health (HFH). Types of estimating will include price shopping in comparison to competing health systems, North American patients, international patient price estimates, retail price estimates, cutting edge price estimates, US self-pay patients, and insured patients for the covered amount contractually allowed. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION/EXPERIENCE REQUIRED:

• Associate degree preferred in healthcare, business, or equivalent
• Two (2) years of medical coding experience preferred
• Experience with medical billing and reimbursement preferred
• Experience in a healthcare setting in a customer-facing environment preferred
• Familiarity with clinic environment preferred

CERTIFICATIONS/LICENSURES REQUIRED:

• Current coding certification from AHIMA or AAPC required
• CCS credential or CPC credential required

TECHNICAL SKILLS:

• Proficiency in Excel and strong mathematical skills
• Demonstrated ability to work with detailed information
• Extensive computer information system utilization
• Demonstrates excellence in utilization of HFH EHR
• Ability to perform calculations and complete forms accurately

SOFT SKILLS & COMPETENCIES:

• Excellent communication skills (written and verbal)
• Excellent work quality and quantity
• Strong interpersonal skills to interact effectively with patients, prospective patients, clinic, and hospital personnel
• Ability to discuss patients' general financial responsibilities and connect them with the Corporate Business Office customer service center
• Ability to perform a variety of tasks in a timely manner to meet customer needs
• Ability to work successfully in a fast-paced environment with frequent interruptions
• Ability to work within a team setting and be supportive of team members
• Demonstrated ability to adjust to changes in policy and procedures
• Successful completion of yearly competencies