Heimstaden Bostad is a European residential real estate manager, with around 157,000 homes across nine countries with a property value of SEK 323 bn. We acquire, develop, and manage properties with an evergreen perspective. Guided by our Scandinavian heritage and values Dare, Care, and Share–mission is to Enrich and simplify lives through Friendly Homes.  

Platform Edinburgh is one of the city’s largest Build to Rent communities, comprising over 460 high-quality apartments across three buildings, with a strong focus on resident experience and community living. The scheme offers a range of amenities including co-working spaces, gym, and shared social areas, creating a modern, service-led living environment.

About the role

We’re now looking for a Customer Care Specialist – Front of House (Day) to be the face of our Edinburgh property and play a key role in delivering a great living experience for our residents, and supporting day-to-day operations.

As the first point of contact in the building, you’ll create a warm and professional environment for residents, visitors, and contractors. You’ll combine customer service, practical problem-solving, and day-to-day operational support to ensure everything runs smoothly.

Working hours are 7am to 7pm on a four-on, four-off rolling rota, covering Monday to Sunday. This includes regular weekend shifts and bank holidays as part of the standard working pattern.

This is a varied, hands-on role where no two days are the same. You’ll balance front desk responsibilities with building checks, resident support, maintenance tasks, and coordination of services.

Key Responsibilities

This is a hands-on, operational role that goes beyond traditional front-of-house duties, with responsibility for maintaining building standards, acting as the first point of response on shift, and serving as the eyes and ears of the building. A more detailed job description will be shared.

• Welcome and support residents, visitors, and contractors, ensuring a positive experience at all times
• Handle resident enquiries, requests, and complaints in a professional and timely manner
• Manage parcels and deliveries securely and efficiently
• Carry out regular building and safety checks, ensuring everything is in good working order
• Monitor CCTV and control access to maintain a safe environment
• Support basic maintenance tasks and respond to issues proactively
• Coordinate access for repairs, services, and deliveries
• Maintain accurate records and ensure smooth handovers between shifts
• Support viewings, inspections, and community activities when needed
• Along with more tasks as needed in this dynamic environment!

You enjoy helping people and take pride in creating a welcoming environment. You’re practical, reliable, and comfortable taking initiative when needed.

We think you’ll be a great fit if you have:

• Basic level of education
• Previous experience in customer service, hospitality, property, or a similar role
• Previous experience with CCTV systems, access control, or building security is desirable
• Strong communication skills and confidence interacting with different people
• A proactive and solution-oriented mindset
• Basic technical or maintenance awareness (or willingness to learn)
• Good IT skills, specifically in the Microsoft Office package, and the ability to learn new systems
• Fluency in English (additional languages are a plus)
• Qualifications such as First Aid, Health & Safety, or ARLA are beneficial but not essential

Why join Heimstaden?

At Heimstaden, you’ll be part of a dynamic company that aims to deliver high quality service. We offer a supportive environment with close collaboration between departments and where you will be a great contribution to our continuous success of our Edinburgh scheme in collaboration with our partner Platform.

As an employee at Heimstaden, you will be enrolled to the company benefits scheme with pension, medical insurance, life insurance, income insurance, 25 days holidays and a gym benefit.

Salary range for this position is £25,000-28,000 per annum.  

We conduct background checks as part of our recruitment process. If you have any questions regarding this, you are welcome to contact us!

At Heimstaden, we believe diversity makes us stronger. Our inclusive teams reflect the communities we serve, bringing bold ideas and shared passion to create Friendly Homes and shape the future of residential living.