Client Success Manager

  • Full-time

Company Description

Health iPASS, Inc. is an innovative patient check-in and payment technology company that secures payments and reduces operational costs. The platform provides cost transparency and empowers patients through convenience and customization. As the modern revenue cycle grows increasingly complex and patient revenue composes a greater portion of A/R, it is more important than ever to educate patients on their financial responsibilities and support healthcare providers in efficient management of their operations. Health iPASS is backed by some of the nations leading Healthcare IT focused VC’s including FCA Venture Partners, OCA Ventures, HealthX Ventures and Healthy Ventures.

Job Description

•    Manage the entire activation process for new clients beginning with initial benchmarking and requirements gathering
•    Establish targets and milestones while leveraging project management tools to appropriately manage client expectations around the Health iPASS platform and performance
•    Engage multiple client stakeholders from RCM leadership roles to ensure the Health iPASS platform both improves and augments existing workflows and processes
•    Understand Health iPASS system functionality and capability including integration components to provide guidance on best utilization
•    Onboard new end-users through coordinated communication strategy, development of training materials and platform training
•    Advise clients on communication and deployment strategy to promote maximum adoption from initial Go-Live
•    Measure and trend client progress while assessing opportunity areas to leverage in new product development
•    Supervise multiple accounts through proactive client engagement with regularly recurring touch-points to enhance platform utilization and adoption
•    Collate, diagnose and resolve client issues as they arise
•    Plan and support rollout of new releases, including but not limited to training end-user and leadership teams
•    Work cross-functionally with Health iPASS sales, product, marketing and development teams to define, design, build and release revolutionary RCM products
 

Qualifications

•    Bachelor’s degree, or equivalent education and/or work experience
•    A background in revenue cycle management and/or healthcare consulting
•    Committed and driven team members with a history of quantifiable results
 

Additional Information

•    Competitive Salary
•    Medical, dental, and vision insurance
•    Life insurance, disability benefits, and 401k Retirement
•    High-energy work environment
•    Membership at MATTER, providing:
•    Participation in a strong community of start-up entrepreneurs and engineers
•    Free access to MATTER networking and educational events
•    Opportunities to access and build relationships with MATTER mentors and industry and investor partners
•    Tons of snacks and catered lunch weekly
 
Candidates must be willing and able to participate in 50% travel or as required to client site(s).

Health iPASS is revolutionizing healthcare for patients and providers nationwide. We are developing solutions to improve patient experience, accelerate provider revenue and reduce operational expenditures. We want to impact the healthcare industry from top to bottom.

We care about each other, our clients and their patients. We are creative, curious and strive to empower healthcare providers through innovative, disruptive technology.