Health iPASS, Inc. is an innovative patient check-in and payment technology company that secures payments and reduces operational costs. The platform provides cost transparency and empowers patients through convenience and customization. As the modern revenue cycle grows increasingly complex and patient revenue composes a greater portion of A/R, it is more important than ever to educate patients on their financial responsibilities and support healthcare providers in efficient management of their operations. Health iPASS is backed by some of the nations leading Healthcare IT focused VC’s including FCA Venture Partners, OCA Ventures, HealthX Ventures and Healthy Ventures.

•    Support activated clients through strategic optimization efforts, robust engagement, training and process improvement initiatives
•    Lead proactive client engagement with regularly recurring touch-points to enhance platform utilization and adoption
•    Engage multiple client stakeholders from RCM leadership roles to ensure the Health iPASS platform both improves and augments existing workflows and processes
•    Onboard new end-users through coordinated communication strategy, development of training materials and platform training
•    Develop, deploy and monitor end-user experience surveys to quantify and qualify client feedback and product enhancement recommendations
•    Create monthly presentations to review with client leads in key revenue cycle metrics
•    Manage data-gathering to summarize, diagnose and resolve client issues as they arise
•    Support roll-out of new releases, including but not limited to training end-user and leadership teams while on location with clients, through conference calls and webinars
•    Identify process improvement opportunities for client training, communication strategy, and account maintenance
•    Lead research efforts across practice specialties and support the development of marketing collateral including white papers, webinars and blog posts
•    Work cross-functionally with Health iPASS sales, product, marketing and development teams to define, design, build and release revolutionary RCM products
•    Develop, organize and maintain best practice documentation
•    Manage client expectations around the Health iPASS platform and performance
 

•    Bachelor’s degree, or equivalent education and/or work experience
•    A background in account management, healthcare, technology or some combination thereof
•    Committed and driven team members with a history of quantifiable results
 

•    Competitive Salary
•    Medical, dental, and vision insurance
•    Life insurance, disability benefits, and 401k Retirement
•    High-energy work environment
•    Membership at MATTER, providing:
•    Participation in a strong community of start-up entrepreneurs and engineers
•    Free access to MATTER networking and educational events
•    Opportunities to access and build relationships with MATTER mentors and industry and investor partners
•    Tons of snacks and catered lunch weekly
 
Candidates must be willing and able to participate in 50% travel or as required to client site(s).

Health iPASS is revolutionizing healthcare for patients and providers nationwide. We are developing solutions to improve patient experience, accelerate provider revenue and reduce operational expenditures. We want to impact the healthcare industry from top to bottom.

We care about each other, our clients and their patients. We are creative, curious and strive to empower healthcare providers through innovative, disruptive technology.