As the Complex Case Manager, you will lead and support a team of case managers responsible for coordinating healthcare, mental health and wellbeing services for detainees under Residence Determination.

You will oversee complex cases, provide guidance on clinical and wellbeing risks, coordinate care across multiple providers and ensure services meet Australian public health standards and relevant regulatory requirements.

This role is suited to an experienced case management or healthcare professional who thrives in a leadership role, can navigate complex situations and is passionate about delivering person-centred care.

Day to day!

• Lead and support a team of case managers to deliver high-quality, person-centred care.
• Oversee complex case assessments, triage and care planning, ensuring timely intervention and escalation of health risks.
• Coordinate primary care, mental health and specialist services, including crisis response and wellbeing initiatives.
• Collaborate with healthcare providers, subcontractors and stakeholders to ensure continuity of care and positive health outcomes.
• Ensure compliance with relevant healthcare standards and regulations, maintaining accurate documentation, reporting and continuous improvement.

Lets talk about you!

You will bring a Bachelor’s degree in Nursing, Social Work, Healthcare Management or a related field, with at least five years’ experience in case management, healthcare coordination or a related field. You will have strong leadership and stakeholder management skills, experience managing complex cases, knowledge of the Australian public health system and relevant healthcare standards, and the ability to communicate effectively, solve problems and adapt to changing priorities while delivering compassionate, culturally sensitive and person-centred care. Experience in immigration detention services will be highly regarded.

Why you’ll love working with us!

• Birthday Leave – because you deserve a paid day off to celebrate you 🎉
• Recharge Time – access to extra leave
• 24/7 Support – free mental health & counselling via our EAP
• Salary Packaging – including novated leasing with Smart Group
• Study Support – financial assistance for work-related education
• The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more 🛍️

To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on [email protected]

Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.