Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs. 

Are you an experienced Customer Care Manager, Care Coordinator or Client Manager with a passion for supporting older Australians? Join Healthcare Australia as a Customer Care Manager – Home Care, supporting clients across the Armidale region.

In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You’ll play a key role in delivering high-quality, personalised services while building strong, trusted relationships with clients and their support networks.

Key Responsibilities Include:

• Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions
• Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing
• Monitor service delivery and client satisfaction through regular communication and reviews
• Collaborate with nurses, allied health professionals, and internal teams to coordinate care and ensure seamless service delivery
• Support new client enquiries and onboarding with empathy, helping match suitable care workers to client needs
• Contribute to local business growth through relationship-building and community engagement

Let's talk about you! 

You’re a natural relationship builder who thrives in a customer-focused role. You bring warmth, professionalism, and a proactive mindset, along with the ability to balance client care with achieving business outcomes.

• Strong communication and interpersonal skills with a customer-first approach
• A proactive and results-driven mindset, with the ability to meet targets and manage competing priorities
• Experience in Home Care, Aged Care, NDIS, or a similar health-related service
• Confidence engaging stakeholders and building external partnerships
• Comfortable using MS Office and CRM systems
• Ability to work independently while contributing to a supportive team environment
• Experience attending community events or networking locally will be highly regarded

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.