Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia 

Be at the forefront in delivering a cutting-edge new model of health care - the first of its kind in Australia.  This project offers the opportunity to shape the future of healthcare delivery, aimed at improving patient care and outcomes.

The Quality Assurance and Audit Manager is responsible for implementing and managing a comprehensive internal and external Quality Assurance (QA) program for primary healthcare services.  This role ensures compliance with relevant health service requirements and standards. The manager will conduct audits, monitor performance against key performance indicators (KPIs), and collaborate with stakeholders to improve the delivery of patients. Additionally, the manager will establish an audit plan and schedule as part of the transition in for new primary healthcare services.  

Key Responsibilities: 

• Lead the development and implementation of audit plans and schedules during the transition to new primary healthcare services.
• Develop and implement a comprehensive internal and external QA program to measure compliance with health service requirements.
• Conduct internal audits according to established standards and the planned audit schedule.
• Collaborate with internal departments, external healthcare providers, government agencies, and other stakeholders to improve quality and compliance.
• Work closely with the Clinical Governance Lead, Chief Health Advisor, and Director of Clinical Services. 

Possess exceptional attention to detail, strong analytical and advanced writing skills, emotional intelligence, and exceptional verbal communication, along with intermediate MS Office proficiency, excellent organizational abilities, and the capacity to influence stakeholders at all levels, meet deadlines, take initiative, and adapt my working hours as needed. 

Qualifications: 

• Quality Assurance Framework Auditor or Certificate IV in Quality Audits / Certified in ISO 9001:2008 or ISO 9001:2015. or NSQHSS/RACGP clinical auditing experience.
• Clinical Audit certificate or related experience desirable.
• Relevant tertiary qualifications highly desirable, but not mandatory. 

Experience: 

• Hands-on audit experience across multiple industries, with a preference for healthcare.
• In-house consultancy experience highly desirable.
• Project management exposure preferred. 

Our Culture:          
We are a team working together, we never forget that we’re people focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity, and we align our actions with Our Values:    

We are accountable| We care | We are team players| We are leaders| We understand your needs 

Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities. This is an opportunity to make your mark within a friendly, supportive, and growing organisation. At HCA we are committed to embracing diversity and committed to providing a safe working environment. 

If you have any queries, please contact Stacie on +61 460 425 463 [email protected] or [email protected]

To learn more about HCA: 
www.healthcareaustralia.com.au