60 seater restaurant in Paaden Eiland, Cape Town

Purpose of the position

The Front of House manager / restaurant manager is to take an ‘ownership mentality’ towards the operating & functioning of his/her restaurant, will also be the main person responsible, and the connection between the store, the customer & the brand standards, and the staff & head office.

Key factors to the success of the restaurant will result in the FOH Manager driving the company policies, procedures & brand standards, monitoring the performance from budgets & stock control, managing staff productivity and presenting solutions to solve problems. A FOH Manager must be the ‘protector of the brand’ at all times, working towards brand recognition & business growth.

Key responsibilities, duties & accountability

Admin

 daily audit,

 weekly audit,

 generate & compile daily reports to be sent to immediate superior & cost control department

HR

 staff interviews, recruitment & induction

 staff disciplinaries

 apply & motivate for employee accreditation/increment

 continuously update HR department with new staff & resignation information

 manage staff turnover

 manage store rosters according to contract of employment

 submission of monthly payroll

 planning & co-ordinating store/s leave calendars according time of year & operational requirements

 conduct regular performance appraisals with staff training

 plan, co-ordinate & book staff training for the required modules & training duration

 liaise with training department for in-store staff assessments to be conducted

 take an active role in coaching & developing junior staff, whilst building an energetic & successful team

Feedback / Reporting

 monthly review meetings with head regional (and operations director) to discuss store/s performance

 monthly franchisee meetings in store to discuss store performance & its operations (store managers to be included)

 weekly staff meetings to discuss action plans and audit 

 investigate, follow-up & feedback continually on customer complaints & compliments

Financials

 monitor & analyse cost of sales in conjunction with admin reporting

 monitor & manage store/s budgets & costs

 forecasting staff costs according to the operational requirements & budget costs

 actively drive targets & incentives

 to maintain profitability through increased sales and reduced costs whilst maintaining company operating standards

 daily spot cash-ups - day end cash-up & safe checks - enforce daily cash banking

 analyse & identify reporting information (predictions & forecasting) communication

 constantly drive, motivate, enforce & maintain standards & procedures as per the operations manual

 drive product quality, both food & beverage

 drive customer service, experience & satisfaction

 daily store visits integrated with operational involvement

 effectively & actively managing managers & staff

 daily stock-taking & inputting of stock, with count sheets documented & filed

 ensuring & enforcing daily invoice capturing

 monitoring stock usage/items sold & implementing stock order & par levels

 monitor daily wastage levels according to financial requirements

Skills & expectations

 good command of the English language, both verbal and written

 can communicate clearly with staff and customers, actively interacting

 must be able to work in high pressured environments & be flexible to the needs of the business

 takes pride in personal appearance and hygiene

 good understanding of superior customer service and hospitality principles, with good attention to detail

 passionate, driven, trustworthy & self-motivated individual with a strong & confident personality

 must have a good understanding of food handler’s hygiene & able to implement and follow at all times

 ability to uplift, motivate & manage small to medium teams

 ability to set the example & develop leadership skills in others

 good time-management, with exceptional organisational & planning skills

 sound computer knowledge

Hospitality diploma and chef qualification / food & beverage management diploma

3+ years experience in a similar role

Competitive salary

Hospitality diploma and chef qualification / food & beverage management diploma

Bonuses paid on performance of the store