Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

He aha te tūranga - About the role:

Reporting to the Clinical Education Delivery Manager, you will support the national coordination and optimisation of clinical education delivery, ensuring rosters and clinical delivery capacity are planned and managed effectively across the organisation.

In this role, you will:

• Support effective workforce management through accurate data entry, analysis, roster coordination and performance monitoring.
• Lead the national workforce planning consolidation project, aligning Clinical Education Delivery rosters across the motu.
• Manage the national course delivery calendar and educator/CSO deployment schedules.
• Analyse workforce capacity, availability and demand to identify gaps and optimise scheduling, reducing reliance on reactive or ad hoc coverage.
• Develop and maintain workforce utilisation dashboards and reporting to support informed decision-making and operational performance.
• Provide workforce analysis and reporting, including ATP compliance, CSO establishment planning and course capacity.
• Work collaboratively with Clinical Practice, Payroll, HR and other stakeholders to identify efficiencies and support strategic priorities.
• Lead and contribute to projects that improve Clinical Education Delivery efficiency and effectiveness.

This is a 12-month fixed-term position, working 40 hours per week. This is a hybrid role and will ideally be based in Auckland or Christchurch, however, other locations may be considered.

Ko wai koe - About you:

You’ll be a data-driven workforce planning professional who can bring together people, systems and operational priorities to improve efficiency and service delivery. You’ll be confident managing complex rostering and workforce planning, analysing data and building strong relationships across Hato Hone St John.

To be successful in this role, you will have:

• Proven experience using data, reporting and workforce systems to drive efficiency and productivity.
• Strong rostering and resource planning experience, with excellent planning, organisational and decision-making skills.
• Proficient in AI tools, MS Office and business applications, with strong analytical and reporting skills.
• Strong communication and interpersonal skills, with a systems-thinking and results-focused approach.
• Experience in health, emergency services, education/training or Hato Hone St John would be beneficial.
• An understanding and appreciation of Te Tiriti o Waitangi and its application within Hato Hone St John and health-care environments.

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 27 September 2026

For further information please contact Tanya Jeffery, Senior Recruitment Advisor on 09 526 0528 ext: 8793 or [email protected] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment,psychometric assessment,  police vetting, health check, and reference checks.  For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John Medical Standards for Driving

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.  

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.