Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role: 

We're looking for passionate professionals to join our team in Auckland as Clinical Support Officers (Secondary Triage Air Desk). As a vital member of the team, you'll be enhancing patient outcomes by performing Secondary triage calls; clinical advice and support; and guidance to our operational road staff and Ambulance Communications team in the Hato Hone St John communication centres.

Please note this role is a permanent 50/50 role supporting the Airdesk but also providing relief cover to the Clinical Desk. 

• Performing secondary triage to maximise the clinical safety of the pending dispatch queue and offer real time clinical advice and alternative clinical options to our lower acuity patients
• Liaising directly with other members of the wider Clinical Hub such as the Deputy Medical Directors and the Patient Care Plan team 
• Making and supporting clinical treatment decisions virtually
• Working collaboratively with Ambulance Communications and CSO staff across the country 
• Taking a lead role in demonstrating and promoting clinical best practice 
• Being a clinical leader within the Intergrated Operations Centre 

CSOs are expected to work a combination of days, swings, and nights.  CSOs holding a dedicated full-time role on the clinical desk receive an allowance as per the Multi Collective Agreement or pro-rated for 0.5FTE 

Ko wai koe - About you: 

You will possess excellent clinical knowledge and communication skills and be able to apply these in a variety of settings. You will work with other likeminded people in a collegial and autonomous environment which is well supported.

• A current Authority to Practice at Paramedic level and have experience in Field operations
• Currently employed with Hato Hone St John EAS
• Proven clinical knowledge and strong written skills
• Good organisational skills and be adaptable to changing circumstances
• The ability to lead and develop others
• The ability to work independently with initiative and drive
• Well-developed communication and people skills
• Strong decision-making capabilities
• A collaborative team player attitude
• A good understanding of the MS Office suite

Our benefits include but not limited to:   

Competitive salary. Entry rate for qualified Paramedics is $84,169 ($38.54 gross hourly rate). Increasing to $92,887 after 4 years' service. Further information on other qualifications can be discussed on enquiry.  

Clinical Support Officers will receive an allowance of $17,068.77 in addition to base Paramedic rate.   

Penal rates will be paid for unsocial hours (nights and weekends)    

Our service covers 24 hours a day, seven days a week. As a Clinical Support Officer your shifts will be 12-hour shifts (days, swings and nights) in a four on and four off roster with allocated EAS road time.   

Multiple staff benefits - including competitive medical insurance scheme, Member Assistance Programme, Flu vaccinations, Free emergency ambulance transport and access to great discounts at several supportive businesses across New Zealand.   

Reimbursement of your NZ Paramedic registration fee annually.   

Me pēhea te tuku tono - How to apply 

If you want to learn more, we can arrange a paid observer shift on the IOC Clinical Desk. Please contact Melanie Johnson [email protected]  or 0275 435139 for more information.  

Ready to apply? Click “I’m interested” before applications close on Wednesday 1 October 2025. 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.