Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:  

Working in collaboration with the wider Integrated Operations Centre team, the Air Desk Manager will lead the Air Desk which operates within the Secondary Triage team, delivering air ambulance coordination and dispatch throughout Aotearoa, ensuring clinically excellent patient care advice and dispatch decisions of air resources.

This role enables Clinical Support Officers in delivering Air Desk activities aligned with national strategies. Lead, engage, and manage teams to meet stakeholder needs within resource and budget limits 

Key responsibilities include: 

• Support the maintenance of key external stakeholders - Rescue Coordination Centre New Zealand (RCCNZ), Search and Rescue (SAR), Police, Air Ambulance Operators, Surf Lifesaving NZ(SLSNZ), Coastguard, Fire and Emergency NZ (FENZ), the Defence Force, Civil Aviation Authority (CAA) and National Ambulance Sector Office (NASO).  
• Liaise with air ambulance providers to ensure that agreed activation and dispatch processes are followed.  
• Work with the IOC Manager – Secondary triage and Clinical Desk CTMs to deliver a 24/7 Clinical Hub roster and be involved in the secondary triage functions of the IOC. 
• Work closely with the Air Desk Strategic Advisor to ensure smooth operations and effective use of resources.
• Actively engage in new initiatives, pilots, and peer reviews to enhance the Air Desk’s service delivery and workflow within the Ambulance Communications Centre 
• Escalate to IOC Duty Manager and IOC Manager - Secondary Triage & Air Desk areas of concern that are or might impact on performance or relationships, so that, relevant parties internally and externally including the purchasers, Air operators and hospitals can be advised or involved as required.  
• Support systems that ensure the most appropriate resource is considered, for example: HEMS, High angle ropes specialists, specialist extrication equipment, specialist team. 

Ko wai koe - About you: 

• Tertiary qualification is preferable but not essential, e.g. Health Science, Emergency Management, Applied Management.  
• ATP of Paramedic with registered health professional status. Must hold a current APC.  
• Experience in leading and managing a team in a clinical, operational or educational environment  
• Proven and demonstrated experience operating within a clinical and/or operational environment.  
• Experience in emergency services management particularly in challenging and technology driven environments.   
• Demonstrated management and successful leadership experience preferably gained in an operational environment.    

Me pēhea te tuku tono - How to apply

Click “I’m interested” before applications close on Sunday 15 June 2025

For further information please contact Tanya Jeffery, Recruitment Advisor on 095260528 Ext: 8793 or [email protected] for a confidential discussion.

Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to physical assessment and health check. This does apply to current members as well. For clinical operations roles where you are required to drive, you will be required to meet Hato Hone St John medical standards.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.