Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

He aha te tūranga - About the role:  

Reporting to the Deputy Chief Executive – Ambulance Operations, the Head of Ambulance Operations Effectiveness is responsible for oversight of performance management and planning to support effective service delivery across Ambulance Operations.  

Join the Ambulance Operations senior leadership team in this exciting opportunity to drive strategic planning, enhance performance, and strengthen workforce retention and engagement across both volunteer and paid workforces.  

Key responsibilities: 

• Support the achievement of contractual targets and setting and achieving internal targets by providing evidence-based data to support decision making.  

• Ensuring Ambulance Operations is meeting the requirements of its core contracts with ACC and Health New Zealand – Te Whatu Ora in support of the Hato Hone St John Commissioning Team activities and discussions.  

• Drive medium to long term workforce (pipeline and skill-mix), operational Ambulance Activity and Resourcing Model (AARM) and lead the strategic planning which also accounts for our future workforce and infrastructure requirements.  

• Drive the use of business intelligence systems to optimise resource planning and long-term needs analysis across ambulance operations relating to both ambulance assets and our workforce.  

• Lead initiatives that measure, sustain, and enhance the safety and welfare of ambulance operations personnel.  

• Report on the performance, KPIs and provide related insights across the service delivery functions – making recommendations about strategic and tactical operational initiatives to enhance performance across all areas of ambulance operations delivery.  

• Provide high quality and accurate analysis in a timely manner to identify and remediate operational performance issues.  

• Embed and continue to enhance the Global Rostering System (GRS) capabilities to deliver an effective rostering framework for all of Ambulance Operations.

Ko wai koe - About you:  

Are you a commercially savvy, technically skilled leader who thrives on building strong relationships and delivering impactful, tailored insights? 

• Minimum of five year’s applicable senior leadership/management in a health-related organisation – ambulance sector/functional experience would be an advantage.  
• Strong understanding of issues relating to health equity and the importance of delivering Hato Hone’s obligations against Ti Tiriti o Waitangi.  
• Proven success in managing people, performance, and resources to drive improvement, innovation, and stakeholder satisfaction. 
• Demonstrated ability to effectively influence and advocate at a senior level with strong written and oral communication skills. 
• Experience in creating concise, insightful reports to inform and meet the needs of multiple stakeholders. 

Me pēhea te tuku tono - How to apply:

Please contact Ariane Schmidt- Recruitment Manager [email protected] 0272954852 for more information.  

Ready to apply? Click “I’m interested” before applications close on Wednesday March 26 2025.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai.  E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa.  Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.