Ko wai mātou - About us: 

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. 

• Christchurch or Auckland opportunity  
• Brand new role to Hato Hone St John 
• Part time or Fulltime opportunities, on a 12-month fixed term contract 

 He aha te tūranga - About the role: 

Introducing an exciting new position as a Clinical Hub Doctor.  The objective is to improve patient outcomes, ensuring we respond appropriately and safely to 111 callers by providing clinical assessments by telephone or using video technology and definitive treatment where possible. It is important that those who need an immediate ambulance are prioritised, and our lower acuity callers receive appropriate care and are navigated to a more appropriate health care setting where practical. This position involves performing advanced secondary clinical triage for our less urgent patients (specifically those categorized as orange and green calls), as well as managing referrals from our Clinical Hub to ensure patients receive optimal care. 

You will join a team of call handlers and dispatchers who manage the initial calls and a multidisciplinary team of paramedics and nurses who are also providing advanced secondary clinical triage. 

The Clinical Hub Doctor may support our clinical team by conducting additional assessments for cases where patient care could benefit from their expertise, potentially leading to decisions on alternative transport or direct treatment i.e by issuing a prescription or a referral to another community health provider such as a physiotherapist. The core responsibility of the Clinical Hub Doctor, however, is direct patient interaction. 

This role at Hato Hone St John (HHSJ) Clinical Hub aims to provide expert secondary triage, guidance, and referrals. By delivering clinically informed advice and culturally sensitive care tailored to the health needs of individuals and their whanau, this position contributes to improved patient outcomes and community wellness throughout Aotearoa. 

Hato Hone St John has an established structure to provide clinical support to its paramedic staff via our three Deputy Clinical Directors (Medical specialists) who also provide on-call support to our clinical hub. The expectation is that you will have a strong working relationship with the medical team. 

Ko wai koe - About you: 

To be successful in this role, you will need to have: 

• Specialist registration with the Medical Council of New Zealand. 
• Experience in working in urgent care or emergency medicine in New Zealand 
• Ideally have experience in providing telehealth consultations to patients. 
• Current Annual Practicing Certification with the Medical Council of New Zealand. 
• Hold appropriate medical indemnity insurance. 
• An ability to practice Autonomously: Evaluating, diagnosing, and managing patients within defined parameters, including prescribing medications when necessary. 
• An ability to perform effective clinical triage: Facilitating accurate patient prioritization to ensure timely treatment and reduce unnecessary emergency department visits. 
• The ability to work as part of a team Working closely with our Clinical Hub teams to enhance clinical decision-making for patients with lower acuity needs. 
• Competence in using health technology to consult with patients and to maintain accurate clinical records.   
• strong verbal and written communication skills. 
• Understanding and respect for the principles of Te Tiriti o Waitangi within healthcare settings 

Me pēhea te tuku tono - How to apply 

Click “I’m interested” before applications close on 26th August 2024. 

For further information please contact Letitia O'Loughlin on 0272271900 or [email protected] for a confidential discussion. 

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process 

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.