Hastee is an award-winning fintech business revolutionising the way people get paid, manage their finances and reduce financial stress. Hastee promotes employee financial health by giving workers access to their pay as they earn it via an App, as well as financial education. Hastee has offices in London and Barcelona and works with employers in all types of industries including but not limited to: Hospitality, Care Homes, Security, Travel and Hospital. Our industry sector ‘earned wage access’ is one of the hottest, newest entrants to the European fintech world and new entrants are joining all the time.

Responsibilities

1. Customer Relationship Management: Build and maintain strong relationships with assigned customers, serving as the primary point of contact and trusted advisor.
2. Communicating with users and answering any queries they have about Hastee
3. Keeping customers data up to date and correct in the Hastee portal.
4. Co-ordinating relevant internal teams to resolve client or user issues (e.g., a tech issue)
5. Weekly analysis of support queries
6. Learning from & implementing any client feedback on Hastee & relaying this to relevant internal teams (e.g., product) where appropriate.
7. Mapping the journey experience of our customer & being their voice for process improvement

Qualifications

• Bachelor's degree or equivalent experience
• Knowledge of CRM software (e.g., HubSpot) and proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills
• Bilingual Spanish/English (Desired but not critical)
• Demonstrated ability to increase customer satisfaction

Benefits

• 25 days holiday + 3 days' extra to spend with your family over the festive period
• Access to your earnings on demand
• Hybrid working (we come in 1-2 days/week but work from wherever we want around that)
• Regular team socials
• Language Lessons