The Tasting Room at Phantom Creek Estates’ mission is to serve our guests a memorable tasting experience which is a combination of learning and fun.

Our mission extends throughout our Estate, to create some of the best wine in Canada. Our wines are estate grown and harvested by our Farming Team, lead by Amy Richards; processed, aged, and bottled by our Winemaking Team, Led by Mark Beringer; all to ensure our mission, of unabashed quality in an uncompromising setting.

The South Okanagan landscape offers us beauty and bounty. With the best produce in Canada our talented culinary team, lead by Chef Alessa Valdez & Sous Chef Elizabeth Kalin, create dishes that emphasise the importance of the local, and independent providers they work with.

Reporting to the Junior Tasting Room Manager, the Tasting Room Supervisor is responsible for overseeing, creating and delivering a memorable guest experience before, during, and after their arrival at the Estate, executing the Tasting Room Mission by educating our guests about wine in a fun atmosphere.

What you will own & improve

• Advanced knowledge of Reservation systems, specific understanding of phone etiquette and demeanor and an understanding of floor operations and flow.
• Upholding the standards of service set out by the Management Team and deliver with an attention to detail.
• Creating memorable experiences for our guests by providing service, interaction, and education above expectations.
• Expanding your knowledge of wine by delivering experiences at different levels of luxury.

What you already know

• Previous experience in leading teams or held a supervisory position that included the responsibility of opening and/or closing day-to-day business, ideally in hospitality.
• WSET level 1 or above or equivalent certification is a big asset but not required if you have a background in the wine industry.
• Advanced knowledge of food and wine, with an understanding of common culinary and wine terms and verbiage.
• A capacity to multi-task in a fast-paced environment whilst still maintaining a consistently high level of standards.

What you will learn

• Fostering and maintaining a guest-first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience.
• Advanced wine and culinary product knowledge, specifically regarding the life cycle of a Winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a Tasting Room.
• Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines.

What you will learn

• Fostering and maintaining a guest-first approach to hospitality. Embracing a brand culture that fosters empowerment and decision making to create and maintain positive guest experience.
• Advanced wine and culinary product knowledge, specifically regarding the life cycle of a Winery (grape growing, harvesting, wine production and wine sales) and the seasonal changes of a Tasting Room.
• Learning in depth about the Okanagan wine region by understanding how terroir and microclimates affect the final taste, quality and price of wines.