Supervisor-Customer Experience

  • Full-time

Company Description

Environmental Solutions is a leading provider of environmental and regulated waste management solutions. We provide a strengthened infrastructure and a broad portfolio of services for customers who generate regulated waste in virtually any industry. Customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep their organizations compliant.

Job Description

  • Coordinates the activities of the Customer Experience department with other internal departments, third party distributors, transportation, operations, customers and sales staff.
  • Supervise all department employees’ workload and may need to balance workloads and adjust assignments to obtain the most effective performance from all employees.  Selects, trains, and develop qualified, diverse workforce. 
  • Ensure that new employees are properly trained.  May be involved in delivering training of staff as needed.  Perform call monitoring and skill verification.  Responsible for staffing, performance reviews, employee development, and salary reviews.
  • Receive and answer inquiries from customers, sales staff, and other internal departments, and vendors.  Use judgment and diplomacy to handle complaints, make adjustments, answer or initiate correspondence and perform all other duties involving customer contact.
  • Escalation point for specialists on problems requiring special handling or those not able to be resolved at front-line level.  Contact parties involved and take necessary action to resolve problems with internal departments. 
  • May serve on project teams and/or help develop new processes and procedures for the overall team. 
  • May have responsibility for implementing compliance procedures with federal and state regulations. 

 

Qualifications

  • Associate’s Degree and three or more years of experience in a customer service or retention environment, or the equivalent in related work experience demonstrating sound judgment and initiative to satisfy customer requirements. 
  • Demonstrates excellent Computer skills including Microsoft Office.
  • Demonstrates superior customer service skills operational leadership abilities. 
  • Demonstrates the ability to plan and supervise the work of others. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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