Field Service Representative

  • Full-time

Company Description

Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance.  We enable railroads to operate at peak efficiency over smooth, precisely aligned track that increases railway safety while reducing fuel consumption and other key operating costs. Our broad array of equipment and services support every type of railway operator, from major national and international railway systems, to short lines and high-speed urban transit networks.

 

Job Description

I. Position Summary and Primary Responsibilities
Perform sales and service field work in the United States or, if needed, globally, to sell and secure new business and to coordinate with technical engineering to determine customer needs.

  • Serves as primary support liaison between customer and company.
  • Conveys customer feedback to manager.
  • Possesses knowledge of company's product and other applications used by customers.
  • Operates under moderate supervision.
  • Involved in placing machines into service, any additional follow up, testing and troubleshooting.
  • Responsible for performing demo shows before groups of customers or employees of organization.
  • Ability to train customer to safely operate and maintain company's product.
  • Responsible for appropriate referral to other support and quality assurance areas.
  • Promotes and maintains a high quality, professional, service-oriented company image among customers.
  • Must be willing to travel 90% both domestically and internationally.
  • Perform other reasonably related tasks as assigned by management.

Qualifications

II. Basic Qualifications
A. Education
Level I - A degree is not required. A minimum of two years of related experience as a mechanic in heavy manufacturing or service related field.
Level II - A degree is not required. A minimum five years of related experience.
Level III - Associates degree and five years related experience or no degree and minimum of ten years of related experience.

Requirements:
III. Preferred Qualifications
A. Education or Experience

  • Associates degree in mechanical, electrical or hydraulic disciplines
  • 1-3 years of mechanical, electrical or hydraulic disciplines

B. Interpersonal Skills

  • Excellent customer service skills
  • Ability to read, analyze, and interpret technical data
  • Ability to write in a clear and concise manner
  • Ability to speak effectively before groups of customers or employees of organization during demonstrations or classroom sessions.

C. Technical Skills

  • Railroad or heavy industrial maintenance experience is preferred
  • Proficient PC skills for testing and troubleshooting
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to read and understand blue prints and schematics to include electrical, hydraulic and pneumatic
  • Knowledge and experience with DC electrics, mobile hydraulics, and computer control systems
  • Ability to write routine reports and correspondence.
  • Bilingual competency is a plus (English/Spanish and/or English/Portuguese)
  • Basic math skills

Additional Information

“We offer competitive benefits, including health insurance, life insurance and disability plans, as well as a 401k with company matching.

Harsco is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.”

Privacy Policy