Hardage-Giddens funeral homes have a long and storied history in the Jacksonville community. We're going on a century of providing funeral, burial, cremation and cemetery services through what has grown to be a group of 9 funeral homes and 5 cemeteries in Florida's Duval and Clay counties.

We are a member of the Dignity Memorial network of funeral, cremation and cemetery service providers. As a Dignity Memorial provider, we pride ourselves on not only offering the warm, friendly service you’d expect from a locally operated funeral home, but also the value our clients deserve

JOB RESPONSIBILITIES

Financial Management

• Develop annual business plan

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals

• Accountable for monitoring and achieving annual financial goals

• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions

• Approve expenditures and invoices including overtime

Operations

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations

• Remove barriers, encourage ideas, and identify improvements

• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability

• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies • Responsible for establishing location goals and priorities

• Develop, communicate, and monitor goals, priorities, processes and procedures

• Manage frontline supervisor’s responsibilities, expectations, and accountabilities

• Effectively present and communicate Company and Market strategies, values, and goals to location staff

• Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements

• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements

• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture

• Ensure all safety, quality control, and compliance standards are adhered

People Development

• Develop a strong, trusting, and reliable team

• Understand team members career aspirations and provide assignments to develop skills and/or close gaps

• Constructively address issues and provide tangible and appropriate feedback

• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover

• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration

• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff

• Establishes pay, recommends pay increases, special pays, and career advancements

• Discipline staff as necessary; writes development plans to close behavior or skill gaps

• Collaborates with Human Resources throughout discipline, development, and termination processes

• Recommends and discusses terminations with Market Leadership

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required

• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

• At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

• Requires applicable state Funeral Director Licensure

• Technical schooling diploma Funeral Services/Mortuary Science preferred

• Bachelor’s degree in Mortuary Science where required by state law

Experience

• At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities

• At least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

All your information will be kept confidential according to EEO guidelines.