Brandt Construction, Inc. is a General Contractor/Construction Manager founded in 1971 focusing on commercial construction including: historic restoration, religious facilities, hospitality/entertainment, educational, public works, and other high-end commercial facilities.

We are seeking a dedicated Customer Service Representative to join our team in Los Angeles, United States. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Listen attentively to customer inquiries, concerns, and feedback
• Provide accurate information about products, services, and company policies
• Resolve customer complaints and issues efficiently and effectively
• Process orders, refunds, and exchanges as needed
• Maintain detailed records of customer interactions and transactions
• Collaborate with other departments to address complex customer issues
• Identify and escalate priority issues when necessary
• Stay updated on product knowledge and company policies
• Contribute to improving customer service processes and procedures

• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to handle difficult situations
• Proficiency in basic computer skills and customer service software
• Ability to multi-task and manage time effectively in a fast-paced environment
• High school diploma or equivalent required
• Previous customer service experience preferred
• Customer service certification is a plus
• Empathetic and patient demeanor with a focus on customer satisfaction
• Ability to work well in a team-oriented environment
• Flexibility to work various shifts, including weekends and holidays, as needed

Hourly Rate: $30 per hour

Expertise:
- Fast and accurate data entry
- Attention to detail and quality assurance
- Proficient in Microsoft Office and Google Suite
- Excellent communication and organizational skills