• Our purpose is to improve the wellbeing of Hamiltonians.
• Our mission is to be the leading community-focused Council.
• Our vision is to see Hamilton’s potential unlocked – it’s the best place to live!

We’re looking for a someone who is as passionate about Hamilton as we are to join our engaged Customer team.

He angituutanga| The opportunity 

Be the friendly face of Hamilton City Council!

Do you genuinely enjoy helping people? Are you someone who can make others feel welcome, listened to, and supported, even when they're navigating complex questions or situations?

At Hamilton City Council, we're passionate about delivering great experiences for our community. Our Customer Service Delivery Representatives are often the first people our customers meet, and they play a vital role in creating positive connections every day. As the face and voice of Council, you'll help Hamiltonians access the services they need while making every interaction easy, informative, and welcoming.

Everything we do is guided by our purpose: improving the wellbeing of Hamiltonians and helping unlock the city's full potential. We believe our people make the difference, and we're proud of a culture built on adaptability, simplicity, inclusiveness, guardianship, and ambition.

This is an opportunity to join a supportive team where you'll be encouraged to bring your ideas, contribute to continuous improvement, and make a real impact in your community. 

This role is the face of our organisation and the voice of our customers and community. You will be expected to walk in the customers shoes while at the same time being an advocate for our processes, procedures and business functions.

Reporting to the Service Delivery Lead, you'll be the first point of contact for customers visiting Council and will:

• Deliver exceptional customer service in a face-to-face environment.
• Help customers feel heard, informed, and supported.
• Respond to a wide range of enquiries and service requests.
• Process payments and maintain accurate records.
• Resolve issues where possible and appropriately escalate matters when needed.
• Work collaboratively with colleagues to ensure great outcomes for our community.
• Look for ways to improve processes and make it easier for customers to do business with Council.

We're looking for someone who is passionate about helping others and thrives in a busy, customer-focused environment.

You'll be a great fit if you...

• Love connecting with people from all walks of life.
• Take pride in delivering outstanding service.
• Enjoy working as part of a team.
• Bring positivity, energy, and professionalism to everything you do.
• Have a genuine desire to make a difference for your community. 

Ready to make a difference?

If you're looking for a role where every day is different, your work matters, and you'll be part of a team committed to creating a better experience for Hamiltonians, we'd love to hear from you.

Apply today and help us create great customer experiences for our community!

Oo puumanawa me oo wheako | Your skills and experience

• At least three years' customer service experience, particularly in a face-to-face setting.
• Strong communication and interpersonal skills.
• Excellent active listening skills and empathy.
• The ability to remain calm, solve problems, and de-escalate challenging situations.
• Confidence working across multiple systems and processes.
• Strong cash handling and administration skills.
• High levels of accuracy and attention to detail.
• A positive, can-do attitude and the ability to think on your feet. 
• Experience within local government would be an advantage, but it's not essential.

(It’s also for you if you don’t meet EVERY one of these points. These are our nice-to-haves, not our must-haves!) 

He aha te wariu o tutu kaimahi? | What’s the salary?

The role starts at $29.90 per hour but could be negotiated depending on experience and qualifications.

Ngaa waahi whakarato painga kei a maatou| What we offer

• Flexible by choice; an award-winning flexible working policy
• Opportunities for professional development
• Two Wellbeing days per year
• Free health insurance from through Unimed including hospital/surgery grade cover and discounted membership rates for family members
• Free annual health checks and flu vaccination
• Ability to purchase additional annual leave
• Eye testing/glasses cost reimbursement
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now!

• View the Position Description
• Click apply
• ​Complete your application.

Closing date: 10/08/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.