This role sits in the Council’s Community Group, which comprises of community focused services such as Hamilton Pool, Parks and Recreation, Hamilton City Libraries and the city’s three main visitor attractions. Our work ensures Hamilton is beautiful, fun, connected, and meets our community wants and needs, making our city one we’re all proud of.

Waterworld Te Rapa is our flagship aquatics centre and it offers something for everyone. With six pools including toddler and outdoor pools, hydroslides, a full-service gym, land and water-based exercise classes, learn to swim classes and more.

He angituutanga: The opportunity 

The Duty Manager is responsible for delivering all operational activities and routines at the facility, ensuring the safe supervision of customers, effective lifeguarding, water quality, and high standards of customer service at all times. This is a hands-on role, and you will be actively involved in lifeguarding duties alongside leading the team on shift.

You will take a strong health and safety focus, proactively identifying, communicating, and addressing hazards and risks to ensure the safety and wellbeing of our staff, customers, and facility.

Day to day, you’ll lead and support a team of lifeguards, ensuring they are confident, capable, and enabled to deliver outstanding service to our community. You will also be required to step into a lifeguarding capacity as needed to maintain safe pool operations.

This is a 16-hour per week role, working Sundays and Mondays, with shifts that may start as early as 5am or finish as late as 9:30pm, so flexibility is essential. Bringing energy, a positive mindset, and a sense of fun to the role is key.

Oo puumanawa me oo wheako | Your skills and experience

NO technical experience is needed though it is preferred! To be successful you will be process orientated and able to follow daily routines and instructions. You will be able to deal calmly with any conflict situation, and have flexibility to adapt as situations arise - sometimes we have lots of balls in the air to juggle!

In addition, being friendly and approachable, having excellent communication skills, bringing a strong health and safety focus, and being accountable are the other key personal attributes we are looking for.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 20/07/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. If this role is Safety Sensitive a pre-employment medical including drug and alcohol test will be required. View more information about these checks and our commitment to the Privacy act here by clicking here.

This role is covered by the Children’s Act 2014, which means that shortlisted candidates will be required to undergo all safety checking requirements under the Act before commencing employment, as well as during employment.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings. 

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.