This position sits within the Infrastructure and Assets Group who from planning to maintenance, are dedicated to delivering resilient infrastructure and services that enrich lives today and ensure a thriving future for our community.

He angituutanga: The opportunity 

Are you highly organised and enjoy keeping things running smoothly? We’re looking for someone who can provide essential administrative support to our Parking Activity and City Transportation Unit. Your role will help ensure our business systems and day-to-day operations are managed efficiently, making a real difference to how our city moves.

In this role, you’ll be the go-to person for infringement administration and technical advice. You’ll use your expertise to deliver accurate, timely support while providing professional customer service to both internal teams and the public. If you’re detail-focused, proactive, and enjoy problem-solving, this could be the perfect fit.

We offer a supportive team environment, opportunities to grow your skills, and the chance to contribute to a service that impacts thousands of people every day. If you’re ready to take on a role where your work truly matters, we’d love to hear from you!

Some key responsibilities include but not limited to:

• Review all incoming correspondence relation to the infringement process, investigate and make decisions in line with current guidelines and legislation.
• Pay close attention to detail in all documentation and records.
• Provide specialist parking advice to customers, whether face to face, letter, email or via telephone. 
• Process customer requests for payment plans, following the applicable guidelines and time limits.
• Identify and recommend opportunities for process and system improvement.  Work with team and relevant parties to develop and execute improvements
• Review, develop and report on improvement initiatives for all systems and processes relating to area of expertise.
• Respond and resolve customer queries or complaints (internal and external) professionally and in a timely manner
• Amend documents when changes to statutory requirements, bylaws and precedent codes occur e.g. including infringement notices, abandoned vehicles etc.
• Provide administration support to Parking staff including Urban Transport Manager, Parking Team Leader, and Parking BA when required.
• Maintain and review Parking SOP’s, desk files and quality documents
• Assist with the effective implementation of the Parking portion of the City Transportation Units Annual Business Plan.

Oo puumanawa me oo wheako | Your skills and experience

Qualifications and experience:

• A tertiary qualification in relevant discipline e.g. Administration or relevant on the job experience
• A minimum 4 years’ experience in an operations environment preferable administration, customer service
• Advanced level of competency in the use of Microsoft Office applications
• Experience working in a regulated environment with an investigative mind
• Local government experience (preferred)
• Experience in supporting management in a corporate environment
• Experience developing and maintaining SOPs and Desk files
• Knowledge of Parking related legislation (preferred)
• Current clean drivers licence

Qualities and attributes:

• Excellent written English skills
• Strong attention to detail, with the ability to review information carefully and identify errors or inconsistencies
• Ability to think critically, assess information objectively. Confident decision-making skills
• Ability to effectively prioritise tasks and meet task deadlines
• Excellent planning and organisation skills
• Ability to work independently, autonomously and collaboratively
• High level of personal resilience
• Flexibility and willingness to undertake a variety of tasks at short notice

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $65k dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 19 July 2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.