Hamilton City and Waikato District Councils have formed a publicly owned, Council-controlled Organisation (CCO) to deliver water services across Hamilton city and Waikato district. The company is called IAWAI - Flowing Waters and will take over the provision of water services from 1 July 2026. 

He angituutanga: The opportunity 

IAWAI is looking for a Customer Advisor to help deliver on our customer service strategy and uphold our customer promise across the organisation. Reporting to the Waters Customer & Relationships Manager, you’ll play an important role in ensuring our customers receive a consistent, high‑quality experience that reflects IAWAI’s values and commitment to service excellence.

Working as part of a supportive and collaborative team, you’ll contribute to the development and delivery of customer‑focused initiatives, helping to strengthen relationships and improve the way we engage with the communities we serve. Your work will support the team to respond effectively to customer needs, identify opportunities for improvement, and ensure our services remain accessible, responsive, and people‑centred.

If you enjoy building strong relationships, solving problems, and making a positive difference for customers, this role offers the chance to contribute to meaningful outcomes across IAWAI’s water services. It’s an opportunity to be part of a team that genuinely cares about the people and communities we support.

Oo puumanawa me oo wheako | Your skills and experience 

• NCEA Level 2 or equivalent.
• Three years’ experience in customer service or call centre role.
• Microsoft Office skills.
• Excellent communication skills – oral and written.
• Attention to detail.
• Commitment to produce high-quality work.
• Ability to be flexible in prioritising and resolving issues.
• Well-developed customer service skills.
• Ability to remain calm.
• Active listening and the ability to ask questions to confirm your understanding.
• Customer service and/or call centre industry training or qualification.
• Customer service experience in a Local Government or CCO environment.
• Understanding and/or experience of infrastructure maintenance, renewals, and improvements.

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $74k dependent on skills and experience.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on: 2 July 2026

Note: We will be shortlisting as we receive applications.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking hereIt is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met