This role is part of the People, Performance and Culture group.

This group is all about delivering our mission of becoming the leading, community-focused council by enabling everyone who works here to deliver their very best, every day. 

He angituutanga: The opportunity 

We are seeking a Process Management Advisor to join our People, Performance and Culture group at Hamilton City Council.

In this role, you will play an important part in helping Council work in a more consistent, efficient and connected way by supporting the documentation, maintenance and improvement of business processes. By strengthening how we manage our processes, you will directly contribute to better service delivery and improved outcomes for Hamiltonians.

Key responsibilities for this role include:

• Administering Nintex Process Manager, including user access, structure, metadata, templates, publishing support and day-to-day maintenance of the process knowledge base
• Supporting business units to capture, document, review and maintain business processes using agreed standards, methods and templates
• Providing advice and coaching to process owners, subject matter experts and contributors to improve process quality, consistency and usability
• Supporting team members to undertake process mapping and documentation to support service improvement, redesign, business cases and projects, and undertaking this work directly as required
• Monitoring the quality and currency of documented processes and working with business areas to identify gaps, updates and improvement opportunities
• Developing and delivering guidance, training and support materials that build organisational capability in process documentation and process management
• Supporting process improvement work by helping teams understand current-state processes, risks, controls and improvement opportunities
• Building strong working relationships across the organisation and promoting consistent and practical process management practices

Oo puumanawa me oo wheako | Your skills and experience

• Knowledge of business process management, process documentation and continuous improvement methods, tools and techniques.
• Good facilitation, relationship management and communication skills.
• Experience using Nintex Process Manager, Promapp or a similar process documentation tool.
• Experience capturing, documenting and maintaining business processes with subject matter experts and business teams.
• Ability to provide training, guidance and practical support to help others use process management tools and methods effectively.
• Practical understanding of process mapping, documentation standards and continuous improvement approaches.
• Ability to analyse information, identify issues and support practical solutions.
• A tertiary qualification in business, process management or a related discipline is preferred.
• Knowledge of local government is preferred.

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $115K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance from through Unimed including hospital/surgery grade cover and discounted membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 25/06/2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.