This position sits within the Customer and Community Group and reports the Service Delivery Lead – Aquatics. Customer Service teams are the voice of the customer and the face of the community.  This opportunity will give you the tools to deliver excellent customer service and could lead into the many customer service career streams within Council.  

• Our purpose is to improve the wellbeing of Hamiltonians.  
• Our mission is to be the leading community-focused Council. 
• Our vision is to see Hamilton’s potential unlocked – it’s the best place to live! 
• This role sits onsite at Hamilton Pools, who encourage growth, autonomy and have a great supportive culture. To find out more about Hamilton Pools, click here

He angituutanga: The opportunity 

Our Customer Service Delivery Representatives are the gatekeepers to Hamilton Pools. They are the smiling faces customers first see when they walk through the doors, they know a little about everything going on within our facilities and create memorable experiences, answer questions, take bookings and sell our services and products we have available.  

We have 1 full time position available with the work pattern of Tuesday 5.00am-1.30pm, Wednesday 11.00am-7.30pm, Thursday 12.00pm-8.30pm, Friday 10.30am-7.00pm, Saturday 7.30am-4.00pm.

Oo puumanawa me oo wheako | Your skills and experience

• Have a positive vibe that customers warm to and a natural ability to create a welcoming inclusive environment no matter the circumstances.  
• Thrive in an upbeat, fast paced workplace, can handle cash and maintain accurate records on the go.  
• Are always up for a laugh, have a calm approach and can confidently interact with people from all walks of life.  
• If you are someone who prefers to work alone, want to focus on only one thing at a time or need an environment that’s predictable this role may not be for you. 
• Have experience on computer systems such as Outlook, Microsoft Excel and Word, although specific system training will be provided. 

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $28.95 per hour dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the Position Description
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 4 June 2026

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.