The purpose of the Digital Services Unit is to support business units to improve customer service, community outcomes and organisational performance. They committed to enabling community and organisational outcomes through better digital means. 

But it's not just about technology; it's about people – fostering a culture of problem solving, proactivity, and agility. 

He angituutanga: The opportunity 

This is a chance to work on impactful HR and Regulatory platforms, collaborate with experienced platform and product specialists, and play a genuine role in shaping how digital services support Hamilton’s people and services.

We’re looking for a forward-thinking Digital Analyst to play a key role in delivering innovative, high-quality digital solutions that support our organisation and community.

Are you passionate about product success and motivated by meaningful outcomes? Do you thrive in collaborative Agile environments and enjoy working as part of a scrum team to deliver modern, customer-focused solutions? If so, this could be the role for you.

Working alongside platform and digital product specialists, you’ll contribute to the delivery of our HR and Regulatory platform services, designing and improving solutions that deliver tangible value and exceptional outcomes for our customers. You’ll collaborate closely with other platform teams and stakeholders to ensure digital solutions are delivered consistently and operate effectively.

As a Digital Analyst, you will:

• Work within an Agile scrum framework to support the end-to-end delivery of digital solutions
• Act as a bridge between business processes and technology, focusing on outcomes rather than outputs
• Partner with stakeholders to understand needs, gather requirements, and ensure ongoing engagement and buy-in
• Facilitate workshops and meetings to validate requirements and proposed solutions
• Conduct detailed requirements analysis and develop clear functional specifications
• Translate analysis and desired outcomes into enhancements for existing platforms or new solutions
• Configure workflows, dashboards, and forms in a SaaS environment
• Investigate and resolve functional issues or adapt solutions to changing business needs
• Create and maintain high-quality system and process documentation
• Advocate for strong platform governance and best practice standards

If you enjoy working at the intersection of business and technology and want to contribute to meaningful digital outcomes, we’d love to hear from you!

Oo puumanawa me oo wheako | Your skills and experience

• Experience scripting, building, and configuring solutions in a SaaS platform environment. 
• Experience with SAP Success Factors and SaaS based ERP systems e.g. Datascape, Authority.  
• Excellent problem-solving skills are crucial for addressing both technical and business challenges, from identifying issues, analysing them, and develop effective solutions. 
• Understanding the needs of the organisation, processes for HR and Payroll, council’s regulatory processes an advantage.
• Strong communication skills, with the ability to explain complex concepts clearly to a range of audiences.
• Proven experience building and maintaining effective stakeholder relationships.
• A collaborative mindset and commitment to customer satisfaction.
• Confidence working independently while managing competing priorities and deadlines.
• A willingness to develop deep knowledge of both business operations and supporting technologies within your platform domain.

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $110K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 24/04/2026 

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.