The purpose of the Digital Services Unit is to support business units to improve customer service, community outcomes and organisational performance. They committed to enabling community and organisational outcomes through better digital means. 

But it's not just about technology; it's about people – fostering a culture of problem solving, proactivity, and agility. 

He angituutanga: The opportunity 

You’ll join our Digital Services team that are focused on enabling Hamilton City Council through digital means to achieve our goals, long-term vision, and the needs of our community. 

Providing solutions with exceptional outcomes that meet our customers' needs, you’ll collaborate with other platform teams and stakeholders to ensure that digital delivery and operations are met and delivered consistently.   

Reporting to the Platform Manager, the purpose of the role is to engage and partner with the wider business at all levels.

You will play a pivotal role in bridging the gap between business processes and technology solutions responsible for understanding the needs of various departments within the organisation and translating them into user stories and where possible mapping these to existing solutions.

Where we cannot map to existing solutions, the role will work with the wider platform team to seek out an appropriate solution. 

We support flexible working for our team with a hybrid approach. Ideally, you will be in the office at least 3 days per week to build connections and support your team. To ensure that you are fully onboarded and have the support needed to establish yourself in this new role, we would require you to be in the office 4 to 5 days a week in the first couple of months. 

Oo puumanawa me oo wheako | Your skills and experience

• Degree-level tertiary in a relevant discipline.
• At least 5 years’ experience in a similar role.
• Ability to dissect complex business processes, understand challenges, and envision potential technological solutions.
• While not necessarily a developer, you should possess a solid understanding of IT concepts, methodologies, and tools.
• Excellent written and verbal communication skills to convey technical requirements and concepts clearly to non-technical stakeholders and vice versa.
• Capability to identify issues and devise effective solutions promptly.
• Ability to work with various stakeholders, understanding their unique needs and managing expectations.
• The ability to organise, prioritise, and oversee multiple projects ensuring timely delivery and adherence to specified requirements.
• The tech world is ever evolving. Experience in being receptive to changes and agile in adapting to new technologies or methodologies is crucial.
• Experience in collaborating effectively with cross-functional teams to ensure seamless execution of projects

He aha te wariu o te utu kaimahi? | What’s the salary? 

Circa $105K dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer 

• Flexible by choice; an award-winning flexible working policy.
• Opportunities for professional development.
• Two Wellbeing days per year.
• Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
• Free annual health checks and flu vaccination.
• Ability to purchase additional annual leave.
• Eye testing/glasses cost reimbursement.
• Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.

Me Tono Inaaianei!: Apply Now! 

• View the position description.
• Click apply
• ​Complete your application.

If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.

Applications close on the: 30/09/2025

Note: We will be shortlisting as we receive applications.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.