HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life.

Principal Duties and Responsibilities

• Works and collaborates with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
• Work with Case Managers to determine client needs and then work with assigned clients by assisting in building and maintaining stability while in permanent housing
• Collaborates with community partners to facilitate client care and assist with program operations
• Builds professional rapport and appropriate/ethical relationships with clients to benefit a client’s self-sufficiency and housing stability
• Assists in facilitation of support groups in collaboration with case managers
• Coordinates activities and services for clients to help them achieve their goals
• Works with Property Management and helps remediate possible tenant issues
• Maintains client records and documents services in HMIS, per agency standards
• Prepares and updates reports as assigned
• Locates appropriate resources for clients and makes appropriate referrals
• Actively assists in updating/maintaining the program database to reflect current and accurate record keeping
• Regularly makes rounds at each assigned site monitoring client activities, securing facilities and ensuring safety of clients, and documenting pertinent information

Education/Experience/Skills Required

• Minimum of High School diploma or equivalency required
• Military experience or close ties to military is preferred
• Obtain Certified Peer Support Professional (CPSP) certification as soon as possible
• Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment per insurance carrier’s requirements
• Must be able to complete a background screening with an acceptable outcome
• Ability to lift, move, and organize items up to 45 pounds especially when helping clients move-in and move-out
• Willingness to be flexible and cooperative
• Ability to work independently with strong problem-solving skills and effectively collaborate with other teams and departments within the agency
• Demonstrated strong understanding and comprehension of programs and community resources
• Demonstrated strong interpersonal skills and ability to effectively communicate verbally, in writing, and through presentations
• Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness
• Maintain a positive attitude and demeanor in all situations
• Demonstrate proficiency in Microsoft Outlook, Word, and Excel
• Dedication and commitment to the agency and to helping people

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities, duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana, Inc.’s mission.