HVAF of Indiana, Inc. provides housing, employment, and basic needs assistance to veterans and families facing homelessness in Central Indiana.  Located in Indianapolis, HVAF serves approximately 1300 families annually and maintains 15 properties.

Job Summary 

The Donor and Volunteer Relations Coordinator ensures donors who invest their money and volunteers who invest their time into the agency are tracked, recognized, and successfully retained through various stewardship efforts. The position serves as the database administrator and is responsible for entering donations, volunteer activity, and sending acknowledgement correspondence. This position recruits, trains, and manages volunteers (groups and individuals) to support HVAF’s Veterans Community Center and housing properties. The ideal candidate will be detail oriented, possess excellent communication skills, and be an enthusiastic team-player. 

Principal Duties and Responsibilities 

• Responsible for managing HVAF’s Bloomerang database including developing protocol for data management, updating constituent information, and reporting requirements 

• Promptly and accurately track and enter monetary donations, in-kind donations, and volunteer hours into Bloomerang database 

• Follow and manage the Advancement Team’s stewardship plans and processes ensuring donors and volunteers promptly receive acknowledgements and communications from the agency 

• Work with Finance Team to accurately complete monthly accounting reconciliation while maintaining accurate records per compliance and auditing requirements. 

• Provide weekly, monthly and as needed reports to VP of Advancement 

• Work with Maintenance Team and Community Center staff to determine and support volunteer needs  

• Assist with the scheduling and managing of volunteer work groups 

• Coordinate with Advancement Team members to promote volunteer opportunities in the community 

• Recruit volunteers at community events and develop and retain permanent individual volunteers 

• Ensure volunteer’s needs and expectations are positive, exceeded and fulfilled. 

• Assist in the successful planning, organizing and staffing of donor campaigns (mailings and digital), fundraising events, and other activities assigned by VP of Advancement 

• Manage event planning software for special events (such as OneCause) 

Education/Experience/Skills Required 

• Bachelor’s degree in relevant field  

• Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment 

• Must be able to complete a background screening with an acceptable outcome 

• Ability to lift, move, and organize items up to 45 pounds 

• Experience with donor management databases (such as Bloomerang or DonorPerfect) required 

• Demonstrated strong computer skills, including proficiency in Microsoft Outlook, Word and Excel and have the ability to learn new software quickly 

• Highly organized with strong attention to detail 

• Demonstrated strong time management skills and ability to multi-task and prioritize according to urgency and deadlines and goals. 

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities, duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of the HVAF of Indiana, Inc.’s mission.