HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life.

Principal Duties and Responsibilities

• Works and collaborates with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
• Conducts initial phone screenings of referrals and determines eligibility for RRH programs
• Tracks referrals and outcomes of client screenings
• Completes Coordinated Entry System (CES) assessments for RRH clients
• Works with potential clients to obtain identification documents and other needed documentation
• Connects with all clients that present at or are referred to HVAF with a need of housing, including those not specific to Rapid Rehousing
• Meets with walk-in veterans on an as-needed basis
• Collaborates with team members to update, create, and/or execute new procedures
• Coordinates with referral partners and establishes connections with new resources
• Locates appropriate resources for clients and makes appropriate referrals
• Attends community meetings to staff clients and act as agency liaison, specifically weekly Case Conferencing meetings

Education/Experience/Skills Required

• Bachelor’s degree in a related field; BSW or MSW preferred
• Must have a valid Indiana driver’s license and be eligible for HVAF’s auto insurance at all times during employment
• Must be able to complete a background screening with an acceptable outcome
• Ability to lift, move, and organize items up to 45 pounds especially when helping clients move-in and move-out
• Willingness to be flexible and cooperative
• Ability to work independently with strong problem-solving skills and also effectively collaborate with other teams and departments within the agency
• Acquired knowledge of all HVAF programs, understanding of programs, and ability to refer to HVAF programs
• Demonstrated strong understanding and comprehension of programs and community resources
• Demonstrated strong interpersonal skills and ability to effectively communicate
• Demonstrated strong time management skills and ability to prioritize according to urgency and deadlines
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness
• Maintain a positive attitude and demeanor in all situations
• Demonstrate proficiency in Microsoft Outlook, Word, and Excel
• Dedication and commitment to the agency and to helping people

The above statements are intended to describe the general nature and level of work required of this position.  This is not an all-inclusive list of all responsibilities, duties and skills required.  Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana, Inc.’s mission.