HVAF of Indiana houses, supports, and advocates for all veterans and their families to help them achieve the best possible quality of life.

• Works with team members and community partner agencies to help identify, evaluate, and assist potential and current clients
• Conducts initial phone screenings of referrals and determines eligibility for RRH programs
• Tracks referrals and outcomes of client screenings
• Completes Coordinated Entry System (CES) assessments for RRH clients
• Works with potential clients to obtain identification documents and other needed documentation
• Responds to website emails as relatable to the program
• Meets with walk-in veterans on an as-needed basis
• Collaborates with team members to update, create, and/or execute new procedures
• Coordinates with referral partners and establishes connections with new resources
• Locates appropriate resources for clients and makes appropriate referrals
• Attends community meetings to staff clients and act as agency liaison, specifically weekly Case Conferencing meetings

• Bachelor’s degree in a related field; BSW or MSW preferred
• Willingness to be flexible and cooperative
• Demonstrated strong understanding and comprehension of all HVAF programs and community resources
• Demonstrated strong interpersonal skills and ability to effectively communicate
• Demonstrated time management skills and ability to prioritize
• Demonstrated ability to assess and triage clients presenting in a crisis situation
• Knowledgeable of and able to provide referrals to other community resources
• Knowledgeable of the factors associated with homelessness, substance abuse, and mental illness

The above statements are intended to describe the general nature and level of work required of this position. This is not an all-inclusive list of all responsibilities, duties and skills required. Other duties may be assigned as necessary to complete the overall objectives of HVAF of Indiana, Inc.’s mission.