Human Services Continuous Quality Assurance Manager

  • Milford, MA, USA
  • Full-time

Company Description

Human Services Management Corporation (HSMC) provides shared business and consulting services to both non-profit and proprietary human services agencies. These services include accounting, payroll, third-party billing and collections, human resources, online and live Continuing Education, marketing, facility development and quality assurance programs.

Job Description

Human Services Management Corporation (HSMC) is currently seeking a Continuous Quality Assurance Manager. 

The Quality Assurance (QA) department ensures client companies, working in the field of Human Services, maintain compliance with both internal and external funding source regulations on an ongoing basis. 

The Manager will be responsible for conducting and coordinating quality assurance audits and reviewing the audits completed by the Coordinator(s). They will prepare and present written and oral reports and analysis to the President and other executives and propose, design and implement strategies to audit achievement of processes, procedures and projects relating to quality standards and regulatory requirements. The Manager will also be responsible for revising and producing policy manuals, procedural documents and similar materials sufficient to inform HSMC and our clients of adopted policies and procedures and monitor for consistency with the Document Center and will assist the AVP of Quality Assurance and Regulatory Compliance with providing technical support and coordination in preparation of proposals and licensing.    


    • Bachelor's Degree required
    • A minimum of three (3) years management experience in a human services environment
    • Must have high attention to detail, be extremely organized and able to multi-task
    • Must have strong communication (verbal and written) skills
    • Must have reliable transportation and a valid driver’s license as position will require travel

    Additional Information

    Our Benefits

    • Medical & Dental Insurance
    • Flexible Spending Plan
    • 401k with company contribution
    • Voluntary Benefits
    • Paid Time Off (Sick, Vacation, Holidays)
    • Paid Professional Days
    • Tuition Reimbursement
    • Staff Events (Foxwoods, NYC, Six Flags)

    Please visit our website at to learn more about our organization!

    Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other bases protected by law. HSMC participates in E-Verify.