Are you a people person with experience in IT help desk support? Do you want to make a difference and be part of the solution? Are you passionate about assisting customers during their most critical moments? If so, we may have the perfect role for you!

Hanbury, an Architectural firm headquartered in Norfolk, Virginia, is looking for a talented IT Helpdesk Specialist to work with our teams in the Raleigh, NC office and remotely across 8 office locations.  As an IT Helpdesk Specialist, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions.

Work Location: On-site, Raleigh, North Carolina office

Hours:  Full-time

Responsibilities

• Responsible for fulfilling direct desk-side and remote support to staff, troubleshooting and repairing IT devices.
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure customer requirements and guidelines are identified and completed in a timely manner.
• Assist other teams to troubleshoot and resolve local and network issues.
• Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activation and configuration)

Basic Qualifications

• Associate degree
• 3+ years of hands-on IT systems in a commercial production environment
• 3+ years of experience installing and troubleshooting Microsoft products including, but not limited to: Windows 10/11, Office 365, Project and Teams, all within an Active Directory Environment
• 3+ years of experience with networking concepts such as DNS, DHCP, SSL, and TCP/IP
• 3+ years of experience in PC repair, troubleshooting and deployment
• 3+ years of experience with client, server, and network service delivery
• Excellent written and verbal communication skills
• Ability to explain complex IT concepts in simple terms
• Ability to set goals and work independently
• Maintain knowledge of complex industry trends
• Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours
• Traveling up to 10% of the time
• Friendly customer service attitude working with others

Preferred Qualifications

• Bachelor’s degree
• 3+ years of experience with Microsoft Azure
• 3+ years of experience installing, troubleshooting and maintaining a Cisco network environment
• 5+ years of experience with VMWare ESXI and/or VMWare Horizon
• Experience installing and troubleshooting Autodesk products including, but not limited to: AutoCAD, Revit, BIM360
• Ability to manage high priority projects
• Ability to obtain industry recognized certificates as needed
• Strong desire to understand workflows associated with an Architectural and Design firm and develop solutions to enhance their work

Hanbury is a firm that encourages personal growth and offers competitive salary and benefits packages. EOE.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• On call

All your information will be kept confidential according to EEO guidelines.