COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless.

As the Head of Omni Visual Experience you will lead the team responsible for securing consistent, impactful and engaging omni-channel experiences for our customers. You will deliver commercial strategies focussed on the continuous elevation of our collection presentation with the ambition to capture customer demand and ensure the channel experience is true to the Brand point of view. You will lead the team to balance business opportunities, architectural considerations physically and digitally, traffic flow, and the true intersection of art and science.
 
What you will do:

• Strategy Development: Lead the overall visual merchandising strategy to ​create compelling and inspiring channel environments that enhance ​customer experiences and drive sales. ​
• Creative Execution: Translate collection and marketing direction into impactful ​visual displays. Allow for innovative and new visual perspectives. ​
• Brand Consistency: Ensure strict adherence to Brand guidelines whilst ​supporting relevant localization and empowering teams to deliver high-quality ​commercial results.​
• Leadership and Team Development: Recruit, train, and develop a high-performing ​team. Provide ongoing coaching and feedback to support individual growth and​ team success to reach set goals. . 

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.

What you need to succeed:

• Business Acumen: Understands the retail landscape, makes resourceful decisions, ​and balances priorities with a focus on sustainable results.​​
• Dedication to Excellence: Fosters a culture of continuous improvement, encouraging ​a mindset focused on value creation and continuous evolution  to surpass customer ​expectations and inspire conversion​.
• Visual Merchandising: Able to create visually appealing product displays ​which can be translated across channels to deliver a consistent customer view of the collection, based on seasonality, key campaigns and moments and commercial categories​.
• Customer Centric: Keeps a pulse on customer needs, industry trends and ​best practices to ensure COS can deliver exceptional experiences and drive ​business outcomes .
• Collaboration: Enables commercial success by facilitating cross functional ​alignment around business priorities driving better decision making, faster problem ​solving and more innovative outcomes. Leverages diverse perspectives, builds trust ​and fosters a positive and productive working environment.​
• Willingness to travel up to 40% of the time.

This is a Full time Permanent contract based at our Head Office in London.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this London based colleagues also receive

• Up to 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Inclusion & Diversity  

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.   

In this role you will have some flexibility to work remotely however due to the high level of cross department collaborations approx. 4 days per week office presence is required to foster strong collaborations and team work.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

We are looking forward to hearing from you!